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Support for Existing Customers

Our aim is to provide you with a support experience that provides maximum help with minimal time investment on your part. Our commitment to self-service options means you can find your answers quickly and get back to what you need to – it’s all about #moretimefordesign

From our Total Synergy Community, to our help centre and ever-evolving chat bot, you are only a couple of clicks away from getting the help you’re looking for.

Once logged into Synergy all you need to do is click the Support Widget to access the help centre, the Total Synergy Community or send us a message. You can also click on Help at the bottom of any page in Synergy, or from your profile menu

Total Synergy Community

Connect with Synergy users and the Total Synergy team to explore, learn, share ideas and in the Total Synergy Community.

Total Synergy Help Centre

Help articles at your finger tips, our fully loaded help centre is available to you 24/7.

Start a conversation any time

Log into your Synergy account and send us a message.
Click on the Support Widget then Send us a message, or click on Get Help and Send us a message.

Support times

Our customer success teams are based in Australia, New Zealand and the United Kingdom. They operate during the following times:

  • Mon-Fri 8:30 am – 5:30 pm (AEST)
  • Mon-Fri 8:30 am – 5:30 pm (BST)