Total Synergy’s Customer Support

The most responsive team in the AEC industry

24/7

Availability

< 15 mins

Response time

< 5 hours

Resolution time

Key characteristics of the team

Driven by an unwavering dedication to customer success, our support team go the extra mile to ensure a seamless and rewarding customer experience. With teams in both the AUS/NZ and UK region there is always a person available to answer questions and ensure customers get back to doing what’s important to them and their business, faster than any of our competitors.

Swift and Responsive communication

Deep product knowledge and expertise

A tailored approach through building relationships

Proactive issue resolution

Continuous learning and professional development

CSAT 98

Customer Satisfaction

99%

Client Retention rate

960+

Community members

What makes Total Synergy Customer Support world class:

Highly skilled and experts in AEC industry.

24 hour support teams located in Sydney and London via live-chat.

Focused on ensuring issues are investigated and resolved on time and to high quality.

Includes a self-service knowledge base and live chat capability.

Support and service methodology adheres to defined operational and quality policies and processes.

Driven by defined service levels for responsiveness and resolution of your query and quality via CSAT (Customer Satisfaction).

On-demand knowledge base self-help.

Highly engaged and responsive community platform

What our clients are saying

We believe that the best way to showcase the effectiveness of our product is by letting our satisfied customers speak for themselves. So, take a look and see how Total Synergy can transform the way you work.

Total users 0 ⁺

Customers rated us on

 4.4/5

Average rating 4.4/5

We can constantly improve and deepen our use of the system AND are supported to do so by the Customer Support team.

Takes time to get it right but, will all the fantastic real time support, this is completely achievable.

I love Anne and Benjamin. They always respond to my online queries promptly.

Mell provided an answer to my question and guidance on how to proceed with an alternative option.

Support for Existing Customers

From our Total Synergy Community, to our help centre and ever-evolving chat bot, you are only a couple of clicks away from getting the help you’re looking for. Once logged into Synergy all you need to do is click the Support Widget to access the help centre, the Total Synergy Community or send us a message. You can also click on Help at the bottom of any page in Synergy, or from your profile menu.

Total Synergy Community

Connect with Synergy users and the Total Synergy team to explore, learn, share ideas and in the Total Synergy Community.

Total Synergy Help Centre

Access a wealth of help articles at your fingertips, available 24/7. Find answers, troubleshoot issues, and empower yourself with knowledge.

Start a conversation any time

Log into your Synergy account and send us a message. Click on the Support Widget then Send us a message, or click on Get Help and Send us a message.