Blog

Synergy product update — 7 October 2019 — Pre-billing

In the previous release we gave you unearned income to handle the upfront invoice balances in your accounting system. As an alternative, this release provides pre-bill invoicing as a way to handle work-in-progress (WIP) transactions you don’t want to write off. Pre-billing allows you to simply mark those transactions against the pre-billed amount.

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What is customer success?

Customer success — what the what?

Is that… account management dressed up as something else? Is it customer service with a fake moustache? Tech support in dark glasses? Sales in a wig?… Or is ‘customer success’ something else? And if it is, what does it mean for you?

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