Scott OsborneFounder and CEO
Scott's the boss. He has an irrepressible passion for business, technology and giving back to the community.
Scott was enjoying a distinguished career in professional services (*cough* accounting! *cough*) and software sales, then one of his clients asked him to find a better technology solution for running his AEC design business. Synergy was born (probably in the kitchen or bedroom, if it’s a real software origin story).
It’s this entrepreneurial spirit that underpins our company’s success (and ultimately saved Scott from a career in accounting). Give Scott half a chance and he’ll “just quickly” draw explanatory diagrams on his Surface (or a napkin), causing eye rolls and enthusiasm in equal measure.
Katie YatesBrand Manager
Katie's a marketing all-rounder, data champion, nurturer of talent, brand advocate, and wrangler of CEOs.
“Sarcasm! My favourite font.”
Katie manages all things brand at Total Synergy. She has a senior background in professional services software marketing working at accounting software giants Solution 6 and MYOB. She is passionate about information technology, not only for the productivity gains and data insights it delivers, but the creativity it enables and unleashes within people.
Katie has been with us since 2010 and managed Total Synergy’s shift from traditional marketing to digital and data-driven marketing, incorporating content and visual design. She really loves Excel, but secretly wants to be a designer.
Jamie MillarGroup Marketing Manager
Jamie’s our head of marketing. He's responsible for the marketing team, and how Synergy is perceived in the world.
“You’re not really a ninja, are you…”
Jamie is Total Synergy’s head of marketing. An MCIM Chartered Marketer, former PR agency director, brand manager and magazine editor, he’s responsible for how Total Synergy is perceived, and how it talks to the outside world and to itself (but not in a Herbert Lom/Commissioner Dreyfus, twitchy eyed kind of way).
Originally from Scotland, Jamie’s had various roles around the world working in Greece, England, British Virgin Islands and Australia. Other ways he has earned a living include butlering for royalty, as a sailing flotilla engineer, and selling yachts (mostly in a recession). It all adds up.
Ross KingDigital Designer
Paper scratcher and digital doodler, Ross has an impressive background in graphic design and art direction.
Ross – aka @thatdesigner – leads our graphic design for creative communications. He has a passion for illustration (digital and old school pencil and paper stuff), digital design, video editing, animation and photography. Ross’s professional background includes working as a graphic designer for Redgate Software, and as art director for LJ Hooker, one of Australia’s largest real estate agencies.
He’s a skater (roller-skates), lover of VW (not the emissions dodging type, more original VW Beetles) and is a self confessed Apple fanboy.
Heza HauCustomer Success Representative
Heza's one of our Synergy customer success wingmen — the frontline of support for all our wonderful users.
“To the Batmobile!”
Heza is on the end of the helpdesk and support emails for Synergy users, offering support, guidance and solutions for everyday enquiries.
When not helping Synergy people, Heza love games and gaming – she even studied game development at university. She’s been known to generally out-geek the most geeky of us in the office with her DC Comics character knowledge and passion for Harry Potter, Supernatural and all action/horror/sci fi genre movies. As you’d expect, she also loves crochet and knitting.
Anne ThompsonCustomer Success Representative
Anne is part of our frontline helpdesk team. She also used to work in development testing an consulting.
Anne has worked in several roles in both customer consulting and product development. She’s now part of our frontline customer success team. With this background, Anne knows Synergy inside and out from a functional perspective and from a business use-case perspective.
Anne’s ICT career began in 1990 specializing in service delivery, training, documentation and helpdesk management, in both the public and private sectors. Oh, and she’s a bit of a Doctor Who fan!
Greg HillCustomer Success Manager
Greg is one of our most experienced Synergy experts, sharing his knowledge with customers around Australia.
“Was it something I said?”
Known for his wit and humorous storytelling, Greg is also a former maths teacher. He’s found online (and on the road) helping our larger clients around Australia wrangle data and reports to improve their practice and project management. Greg holds a master’s degree in business and technology, and is a prolific Excel pivot table charmer.
A keen and successful motorbike racer, his commitment to a cause is evident from narrowly avoiding being the meat in a bike-and-barrier sandwich at the bottom of Conrod Straight at Bathurst (famous Australian motor racing circuit).
Jenny PeacockAccounts Manager
Jenny keeps the financial side of the company ticking along. She also coordinates all office admin.
“Can I have your expenses please?”
Jenny keeps the financial wheels turning. Jenny pays us. We love Jenny. She also nags us for expenses all the time! All companies need a Jenny.
Outside work she loves exercise, being outdoors, going to the beach, bushwalking, or just a spot of gardening. Jenny also loves snorkeling, but only in warm places without sharks. Like Bali.
After spending a few years traveling and working in Europe and the Middle East in her 20s, she’ll take any excuse to hit the road for some travel and new experiences.
Gang WangFront End Developer
Gang codes the parts of Synergy you can see and interact with, turning designs into experience.
“First, solve the problem. Then, write the code.”
Gang has an extensive background in digital design and development at leading agencies in Beijing and Sydney. He holds both a computer science degree and masters in multimedia design, and loves nothing more than making pixel-perfect experiences for our Synergy users.
In his spare time, Gang loves scuba diving and riding motorbikes. He has three cats (who hate scuba diving and riding motorbikes).
Amit KubovskyGroup Development Manager
Amit runs the development team, managing the agile process with a laser focus on burn down charts.
“I understand… Completely.”
Damiaan van ZanenRegional Manager, EMEA
Damiaan heads our UK operations. He's been using Synergy since 2006 as business manager in consulting engineering firms.
“Stay classy, Saan Diaago!”
Damiaan came to Total Synergy after eight years as both business manager to consulting engineering firms, and as CEO of a built environment design business back-office services company. He knows what makes AEC businesses different to other professional services, and knows Synergy inside and out.
Damiaan’s knowledge of Will Ferrell movie quotes is unsurpassed, so just play along if he says something weird. Stay classy!
David DuncanSenior Full Stack Developer
David is an experienced Microsoft certified software engineer. He works with the back-end dev team.
“I have the second largest air guitar collection in the world.”
Despite his youthful looks, David has been a software engineer since 1999 (that’s a long time in developer years).
Working mostly on the back-end of Synergy, David’s analytical skills, and past roles in consulting, mean he’s able to interpret user needs quickly and make the data do what our clients need it to do.
Outside of work, David’s interests include playing his air guitar collection, maintaining his deck, and keeping up with the latest sci fi on TV.
Francis PalayurFull Stack Developer
Francis has a wide range of international experience. He's a Microsoft certified application developer in the Sydney team.
“Peace be with you!”
Rosie ChehadeMarketing Coordinator
Rosie's part of the marketing team. She keeps the data, team, and everything marketing related in pristine order.
“Sweet. I’ve already done it.”
Rosie loves maths and statistics. It’s true, and it’s a great thing for a modern marketer in keeping customer data clean, tidy and accurate.
She’s a sport fanatic, especially when it comes to her beloved Sydney Roosters (Aussie rugby league team). She says when the Roosters play, her family know to “leave the psychotic girl alone until the game is finished”.
Follow Rosie: LinkedIn
Peter DaviesCustomer Success Team Leader, UK
Peter leads the customer success team in the UK. He used to live in Alaska.
Leading the UK customer success team is UK employee #2, Peter Davies. Peter’s passionate about positive impact and making customers’ lives easier/better/faster/stronger (simultaneously). Certified geek, Star Trek advocate, Warhammer-club-runner, glacier hopper, and photographer, he also has a penchant for terrace-gardening. (Yes, it’s a thing.)
When not leading a customer success team or geeking out, he can be found in some part of the world doing something suitably adventurous. What a guy!
Paul HemmingsProduct Manager
Paul's job is to work on the products and features we're developing for the future. He has deep background in AEC software.
“The whole is greater than the sum of its parts.”
Paul has a lot of experience in AEC business software. He graduated as an architect in 1991, then worked at the Cox Group in IT.
In 1997, Paul founded ProjectCentre (now renamed ‘iTWOcx’), a very well-known construction and engineering project management platform that pre-dated Aconex. ProjectCentre managed quality, financial, and contractual control and safety. In 2012 Paul and his co-founder sold ProjectCentre to RIB Software and Paul remained with the product as the R&D director for a further four years. Paul joined Team Total Synergy in November 2017.
Follow Paul: LinkedIn
Scott HeappeyUX/UI Designer
Scott works on the user experience (UX) and user interface (UI) of Synergy. The bits you see and interacts with.
“Discuss, then design.”
Scott is a senior UX and UI designer. That means he thinks about how to make the application a simple an experience to use on the screen, and how it all looks and feels.
Scott loves to meet users he’s designing for face-to-face to sketch ideas and solve problems. He says there’s nothing better than discussing new projects with the people who use them.
Divyansh 'DJ' JaiswalBusiness Analyst/QA
Divyansh’s role is to work out how and why our users use Synergy software, then he tries to break it.
“Never allow the same bug to bite you twice!”
Divyansh has worked as a business analysis and software tester since 2013. His attention to detail and patience drove him to become a business analyst with us. He enjoys translating business problems and opportunities into user stories. He also enjoys the technical challenge and loves breaking the software!
If Synergy works the way it should to satisfy our user’s needs, and he can’t break it, it means our developers and product designers did a great job. If he is able to break Synergy, it means bugs, bugs and more bugs! Either way, our customers win.
In his spare time, Divyansh likes playing cricket and table tennis, cooking, and comics. He’s also a keen gamer and once competed professionally in Battlefield 3 (very successfully).
Kwong ChoiSenior Full Stack Developer
Kwong is one of our senior developers. He works across the whole application and helps out with a bit of devops.
“Let me get back to you…”
Kwong has been developing software professionally since 2005. If you’ve shopped in Woolworths (Australian supermarket) between 2008-2018, you’ve been served by software he’s worked on.
Kwong loves the daily challenge of being engrossed in solving technical problems. Technology changes so quickly and he thrives on there never being a dull moment and always something new to learn. In his spare time, he serves at his local church.
Peng DaiFull Stack Developer
Peng works in the development team building the features and functions you rely on in Synergy every day.
“Enjoy your work-life balance!”
Peng has worked in software development and project management since 2007. He enjoys implementing smart and great ideas in an application used by thousands of people every day. Peng enjoys the pride that comes from working to help change people’s work life.
Peng is a fan of NBA and soccer — he’s a Roma (Serie A) and Boston Celtics fan — plays social badminton and enjoys Sydney’s coastal and bush walks with his family.
Lauren PalmerCustomer Success Manager
As a customer success manager, Lauren helps our users get to know Synergy and grow to love it.
“Be the weird you want to see in the world.”
Lauren has worked in software customer success since 2013. Her previous roles include working with mobile apps and payment software, ensuring clients got the most out of the product.
Here at Synergy, she helps our newest users in the Australia/New Zealand region get to know Synergy through the on-boarding process, and supports our customers as they continue to adopt Synergy for their ASEC business to improve how they run their business and projects.
In her spare time, Lauren says she loves Harry Potter, musicals, and puppies.