Scott OsborneFounder and CEO
Scott's the boss. He has an irrepressible passion for business, technology and giving back to the community.
Scott was enjoying a distinguished career in professional services (*cough* accounting! *cough*) and software sales, then one of his clients asked him to find a better technology solution for running his AEC design business. Synergy was born (probably in the kitchen or bedroom, if it’s a real software origin story).
It’s this entrepreneurial spirit that underpins our company’s success (and ultimately saved Scott from a career in accounting). Give Scott half a chance and he’ll “just quickly” draw explanatory diagrams on his Surface (or a napkin), causing eye rolls and enthusiasm in equal measure.
Katie YatesBrand Manager
Katie's a marketing all-rounder, data champion, nurturer of talent, brand advocate, and wrangler of CEOs.
“Sarcasm! My favourite font.”
Katie manages all things brand at Total Synergy. She has a senior background in professional services software marketing working at accounting software giants Solution 6 and MYOB. She is passionate about information technology, not only for the productivity gains and data insights it delivers, but the creativity it enables and unleashes within people.
Katie joined us in 2010, built the marketing team from scratch, and managed Total Synergy’s shift from traditional marketing to digital and data-driven marketing, incorporating content and visual design. She really loves Excel, but secretly wants to be a designer.
Jamie MillarGroup Marketing Manager
Jamie’s our head of marketing. He's responsible for the marketing team, and how Synergy is perceived in the world.
“You’re not really a ninja, are you…”
Jamie is Total Synergy’s head of marketing. An MCIM Chartered Marketer, former PR agency director, brand manager and magazine editor, he’s responsible for how Total Synergy is perceived, and how it talks to the outside world and to itself (but not in a Herbert Lom/Commissioner Dreyfus, twitchy eyed kind of way).
Originally from Scotland, Jamie’s had various roles around the world working in Greece, England, British Virgin Islands and Australia. Other ways he has earned a living include butlering for royalty, as a sailing flotilla engineer, and selling yachts (mostly in a recession). It all adds up.
Ross KingDigital Designer
Paper scratcher and digital doodler, Ross has an impressive background in graphic design and art direction.
Ross – aka @thatdesigner – leads our graphic design for creative communications. He is passionate about illustration (digital and old school pencil and paper stuff), digital design, video editing, animation and photography. Ross’s professional background includes working as a graphic designer for Redgate Software, and as art director for LJ Hooker, one of Australia’s largest real estate agencies.
He’s a skater (roller-skates), lover of VW (not the emissions dodging type, more original VW Beetles) and is a self confessed Apple fanboy.
Anne ThompsonCustomer Success Representative
Anne is part of our frontline helpdesk team. She also used to work in development testing an consulting.
Anne has worked in several roles in both customer consulting and product development. She’s now part of our frontline customer success team. With this background, Anne knows Synergy inside and out from a functional perspective and from a business use-case perspective.
Anne’s ICT career began in 1990 specializing in service delivery, training, documentation and helpdesk management, in both the public and private sectors. Oh, and she’s a bit of a Doctor Who fan!
Greg HillCustomer Success Consultant
Greg is one of our most experienced Synergy experts, sharing his knowledge with customers around Australia.
“Was it something I said?”
Known for his wit and humorous storytelling, Greg is also a former maths teacher. He’s found online (and on the road) helping our larger clients around Australia wrangle data and reports to improve their practice and project management. Greg holds a master’s degree in business and technology, and is a prolific Excel pivot table charmer.
A keen and successful motorbike racer, his commitment to a cause is evident from narrowly avoiding being the meat in a bike-and-barrier sandwich at the bottom of Conrod Straight at Bathurst (famous Australian motor racing circuit).
Jenny PeacockAccounts Manager
Jenny keeps the financial side of the company ticking along. She also coordinates all office admin.
“Can I have your expenses please?”
Jenny keeps the financial wheels turning. Jenny pays us. We love Jenny. She also nags us for expenses all the time! All companies need a Jenny.
Outside work she loves exercise, being outdoors, going to the beach, bushwalking, or just a spot of gardening. Jenny also loves snorkeling, but only in warm places without sharks. Like Bali.
After spending a few years traveling and working in Europe and the Middle East in her 20s, she’ll take any excuse to hit the road for some travel and new experiences.
Gang WangFront End Developer
Gang codes the parts of Synergy you can see and interact with, turning designs into experience.
“First, solve the problem. Then, write the code.”
Gang has an extensive background in digital design and development at leading agencies in Beijing and Sydney. He holds both a computer science degree and masters in multimedia design, and loves nothing more than making pixel-perfect experiences for our Synergy users.
In his spare time, Gang loves scuba diving and riding motorbikes. He has three cats (who hate scuba diving and riding motorbikes).
Amit KubovskyGroup Development Manager
Amit runs the development team, managing the agile process with a laser focus on burn down charts.
“I understand… Completely.”
Damiaan van ZanenRegional Manager, EMEA
Damiaan heads our UK operations. He's been using Synergy since 2006 as business manager in consulting engineering firms.
“Stay classy, Saan Diaago!”
Damiaan came to Total Synergy after eight years as both business manager to consulting engineering firms, and as CEO of a built environment design business back-office services company. He knows what makes AEC businesses different to other professional services, and knows Synergy inside and out.
Damiaan’s knowledge of Will Ferrell movie quotes is unsurpassed, so just play along if he says something weird. Stay classy!
David DuncanDevelopment Team Leader
David is an experienced Microsoft certified software engineer. He leads one of our development teams.
“I have the second largest air guitar collection in the world.”
Despite his youthful looks, David began his software engineer career in 1999 (that’s a long time in developer years). He joined us in 2015 and now leads one of our development teams.
Working mostly on the back-end of Synergy, David’s analytical skills, and past roles in consulting, allow him to quickly interpret our customers’ needs and turn that into useful software our customers can’t live without.
Outside of work, David’s interests include playing his air guitar collection, maintaining his deck, and keeping up with the latest sci fi on TV.
Francis PalayurFull Stack Developer
Francis has a wide range of international experience. He's a Microsoft certified application developer in the Sydney team.
“Peace be with you!”
Francis’s software development background spans many countries and industries. He’s worked in Singapore and the Middle East across the healthcare, telecom and finance industries before joining our Sydney team and discovering the world of architects and engineers.
In his spare time, he likes to tinker with circuits and play the piano.
Rosie ChehadeMarketing Coordinator
Rosie's part of the marketing team. She keeps the data, team, and everything marketing related in pristine order.
“Sweet. I’ve already done it.”
Rosie loves maths and statistics. It’s true, and it’s a great thing for a modern marketer in keeping customer data clean, tidy and accurate.
She’s a sport fanatic, especially when it comes to her beloved Sydney Roosters (Aussie rugby league team). She says when the Roosters play, her family know to “leave the psychotic girl alone until the game is finished”.
Follow Rosie: LinkedIn
Paul HemmingsProduct Manager
Paul's job is to work on the products and features we're developing for the future. He has a deep background in AEC software.
“The whole is greater than the sum of its parts.”
Paul has a lot of experience in AEC business software. He graduated as an architect in 1991, then worked at the Cox Group in IT.
In 1997, Paul founded ProjectCentre (now renamed ‘iTWOcx’), a very well-known construction and engineering project management platform that pre-dated Aconex. ProjectCentre managed quality, financial, and contractual control and safety. In 2012 Paul and his co-founder sold ProjectCentre to RIB Software and Paul remained with the product as the R&D director for a further four years. Paul joined Team Total Synergy in November 2017.
Follow Paul: LinkedIn
Scott HeappeyUX/UI Designer
Scott works on the user experience (UX) and user interface (UI) of Synergy. The bits you see and interacts with.
“Discuss, then design.”
Scott is a senior UX and UI designer. That means he thinks about how to make the application a simple an experience to use on the screen, and how it all looks and feels.
Scott loves to meet users he’s designing for face-to-face to sketch ideas and solve problems. He says there’s nothing better than discussing new projects with the people who use them.
Divyansh 'DJ' JaiswalBusiness Analyst/QA
Divyansh’s role is to work out how and why our users use Synergy software, then he tries to break it.
“Never allow the same bug to bite you twice!”
Divyansh started analyzing and testing software in 2013. His attention to detail and patience drove him to become a business analyst with us. He enjoys translating business problems and opportunities into user stories. He also enjoys the technical challenge and loves breaking the software!
If Synergy works the way it should to satisfy our customers’ needs, and he can’t break it, it means our developers and product designers did a great job. If he can break Synergy, it means bugs, bugs and more bugs! Either way, our customers win.
In his spare time, Divyansh likes playing cricket and table tennis, cooking, and comics. He’s also a keen gamer and once competed professionally in Battlefield 3 (very successfully).
Kwong ChoiDevelopment Team Leader
Kwong is one of our senior developers. He works across the whole application and helps out with a bit of devops.
“Let me get back to you…”
Kwong began developing software professionally in 2005. If you’ve shopped in Woolworths (Australian supermarket) between 2008-2018, you’ve used software he’s worked on.
Kwong loves the daily challenge of being engrossed in solving technical problems. Technology changes so quickly and he thrives on there never being a dull moment and always something new to learn. In his spare time, he serves at his local church.
Lauren PalmerCustomer Success Manager
As a customer success manager, Lauren helps our users get to know Synergy and grow to love it.
“Be the weird you want to see in the world.”
Lauren has worked in software customer success since 2013. Her previous roles include working with mobile apps and payment software, ensuring clients got the most out of the product.
Here at Synergy, she helps our newest users in the Australia/New Zealand region get to know Synergy through the on-boarding process, and supports our customers as they continue to adopt Synergy for their AEC business to improve how they run their business and projects.
In her spare time, Lauren says she loves Harry Potter, musicals, and puppies.
Constantine CarluenTechnical Content Developer
Constantine works with the product development team creating simple content and videos about technical things.
“OK… How does this work?”
Constantine’s role is to help our customers understand how to use Synergy better through written help files and instructional videos — aka jargon busting. He has worked in mobile and application learning since 2015 and on making technical content relatable since 2012. Constantine enjoys this work as he takes pride in breaking down complex topics and communicating them simply.
Outside of work you’ll find Constantine hanging from things — rocks, walls, trees, playground equipment… he’s an avid climber.
Ashleigh ThompsonBusiness Analyst/QA
Ashleigh works in one of our development teams testing Synergy to ensure each release meets design expectations and is bug free.
“I came, I saw, I broke it.”
Ashleigh (‘Ash’ to those deemed worthy) began breaking software in 2015. Her role is to analyse our customers’ business needs, turn them into requirements in development, and then test against those requirements and do her best to break the system and find the bugs. Our software developers think she’s great. No, they really do!
In her spare time (well, all the time) she’s a self-confessed Doctor Who tragic who is known to don a Cyberman costume and follow sci fi conventions around Australia. It’s quite normal in her role to shout ‘you will be upgraded’, and ‘delete!’… isn’t it?
Georgia KeigheryContent Marketing Specialist / Writer
Georgia is our resident wordsmith, writing blogs, newsletters, articles, scripts and whatever else helps create useful and usable content for our customers.
“If in doubt, throw some more words at it.”
Georgia writes! On a good day she writes a lot. Also on a good day, she reads a lot. Georgia has been writing professionally for more than 22 years (which is tricky, because she’s only 27 years old*!). She began as a playwright and general over-user of words. She says she loves writing “because you get to connect with readers in a bodiless, mind zone and agree to explore imagined worlds together. You get to honestly connect with people and their experiences. At very best, you get to show someone, through your writing and their reading, that they’re not alone as they glimpse something of themselves in your words”. Which is better than we could have said it.
Georgia’s five-year plan is to start an all-girl roller-gang. “Not a derby team, you understand (too pushy shovey for my liking), but a roller gang,” she says. “We will roll around the streets, wearing short shorts and knee socks and gold, hoop earrings, and we will chew bubble gum and look mean. And intermittently, we will break into choreographed roller-dances”. In view of this master plan, Georgia began roller skating lessons about a year ago. She’s not very good at staying upright, yet, apparently.
*This may or may not be true.
Deidre RuddickCustomer Success Consultant
Deidre is one of our consultants, helping customers improve with Synergy. She’s also worked with Synergy for years as a former customer.
“The story is always in the numbers.”
Originally trained as an accountant, Deidre is experienced as a business manager and worked for a built environment design consultancy, responsible for implementation and success of Synergy from 2006 to 2017. She enjoys developing the strategic focus of a business and believes the numbers tell you how successful you are and where the opportunities for growth and focus are for the future.
Deidre is a travel fiend — there is always the next holiday being planned — and she also enjoys photography and reading.
David MarkoGroup Customer Success Manager
David heads up our customer success division, the teams focused on helping our customers achieve and exceed their goals with Synergy.
David is a senior customer success leader with a deep background in software and service delivery. His role is to build and lead a great team and design and oversee the programmes we employ to help our customers become the best users of Synergy they can be. His favourite thing of all is when customers refer us to their peers.
Outside of work, he’s committed to the charity Camp Quality and has participated in the escapade annual motoring fund raising event since 2008.
Venesa AbellaFull Stack Developer
Venesa is a member of our brilliant development team in Sydney, working her talent across every layer of Synergy’s development.
“Keep it simple.”
Venesa likes making people’s lives easier, and she’s been doing that as a software (mostly web) developer since 2012. With Synergy, as a full stack developer, Venesa makes our users’ lives easier resolving existing bugs in both the back end and UI. She’s one of our resident life-improvers!
When she’s not making things better in here at Total Synergy, Venesa helps out at her church on the weekends. If she’s not assisting here or there, she’s got the tunes going while she cooks, or she’s watching a bit of Korean tele. We’re very proud of ourselves for nabbing such an excellent wingman!
Scott DonnellySenior Customer Success Specialist
Scott (or, ScoDo, as we call him) works with the customer success team, smoothing and styling our users’ success with Synergy.
After 10 years in the music industry (producing, recording, festivals, eating heaps of Mi Goreng*) Scott moved into the wonderful world of customer experience a few years ago. Passionate about designing intentional experiences that turn customers into communities, and users into advocates, ScoDo loves redesigning touchpoints and finding ways to automate the boring stuff.
If he’s not designing Voice-of-Customer programs, empowering communities of customers to help themselves, finding or developing the right tools for support teams to create meaningful connections, you might find the aspiring Radiohead lecturer and West Wing aficionado smoking meats, reading Murakami, or kissing the faces of his dogs.
*Scott’s hot tip — “There’s a fried egg on the Mi Goreng packet for a reason; that reason is deliciousness.”
Apinya UdomritkulCustomer Success Manager
Apyinya sprinkles her success savvy as part of the customer success team in the UK, carving client accomplishment all over that side of the pond.
“Subtlety is underrated.”
In her work as a customer success manager with Total Synergy, Apinya is always looking to make our customers happy. In the process of making them happy she makes #TeamTotalSynergy on both sides of the globe happy! Apinya does this by sharing customer insights and driving innovations and improvements to the product.
Lucky for us, she loves “doing this work, as you get an intimate understanding of the product from a user perspective and you’re in a pivotal position to act as the voice of the customer” she says.
If she’s not making the UK office a better place to be for everyone, you might find Apinya dancing, doing yoga, cooking, or trying new places to eat and meet friends.
Julian ConnollyBusiness Development Manager
Julian works in our customer success team, recognizing rising opportunities and building bountiful relationships with and for our clients.
“Thanks Mate …”
Since 2016 Julian has been talking to architects and engineers about their businesses, their aspirations, and their challenges. Julian loves that his work has allowed him to meet lots of great people and that it continues to do so [… he’s talking about you! …*nudge*]. As Total Synergy’s business development manager, he brings all of his relationship magic to bear in his job role and in his role as #TeamTotalSynergy member.
Julian has a special skill for top-shelf chat, but in the breaks in conversation you might see him on the cricket pitch or making a meal of some Lebanese food.
Carla PapadimatosCustomer Success Specialist
Carla is Total Synergy’s very first graduate and she’s debuting her impressive skills with our outstanding customer success team.
“Just keep swimming.”
We couldn’t be happier to have Carla leaping into her brilliant customer success career as a specialist with us in #TeamTotalSynergy. Carla’s a keen and compelling communicator who’s always eager to expand her skills, learn more about the customer success field, and increase her software knowledge on Synergy.
When she’s not gliding our customers through a graceful experience with Synergy software, Carla’s bags are packed and she’s off to explore new places, both domestic and international. The only thing that makes her happier than a new destination to investigate, is when there’s new food to try there.
Benj BurrellSenior Full Stack Developer
Benj works his creative software magic as part of the product development team, engineering excellence in every Synergy element.
“Um, you know?”
Benj has had a very diverse range of very cool sounding engineering jobs! Starting in high school he wrote a veterinary practice management software for his father’s vet practice (which they still use today). He’s worked in defence in simulation, virtual equipment training, created 3D map visualizations for war game analysis, built small bomb detection vehicles, programmed radar jammers, developed record and analysis software for a sleep medicine startup, and worked in a FinTec company programming software for banks and ATMs. We know — it’s a LOT of cool stuff!
Of course, his hobbies parallel his professional life. They include flying giant RC aeroplanes and helicopters (competing in state and national competitions), playing golf (he’s built his own virtual golf simulator in his garage — of course!), playing acoustic and electric guitar, and jet skiing.
Isabella MurphyCustomer Success Manager
Isabella is the Belle of our customer success team, ensuring customers are adopting and maximizing Synergy within their organization.
“Cool, cool, cool, cooooooool”
Isabella works as one of our resident “voices of reason for the customer and the company”, ensuring our excellent customers are embracing and augmenting Synergy software to maximum effect within their businesses. She is a skilled purveyor of #MoreTimeForDesign for our clients and a valuable member of the CS team.
When’s she not deftly chaperoning our customers into the happy world of successful adoption, Belle is a bit of a thrill seeker. She loves trekking, canyoning, and exploring the great outdoors. She also loves her dogs Bernie and Dermott (whom we all hope to see at a Total Synergy Dog Day very soon).
Sandy PhanFull Stack Developer
Sandy works as an important part of our clever development team in Sydney, building and refining Synergy software.
“It’s never too late.”
Sandy is a challenge conqueror who loves being able to rise to and resolve a problem. Her professional dilemma dashing began in 2016 as a QA before she became a front-end, then back-end developer, before being gleefully snatched up by Total Synergy in 2019.
When she’s not here settling serious development squeezes, you might catch Sandy reading novels, playing with her dog, learning piano, catching up with friends, throwing the occasional batch of cookies in the oven, or heading up the Total Synergy lunchtime adventurers’ group (with special emphasis on Sydney’s jacaranda trees).
Darren LeoCustomer Success Consultant
Darren (Daz, Dazza, Bobby-Dazzler) is part of our customer success team, maximizing impact and retention of knowledge for our customers.
“If it ain’t broke, don’t fix it.”
In his own words, Daz has been “breaking software since being let loose on an Apple II in 1984”. Since then he’s racked up 18 years’ experience in training humans to use business software systems in Australia, New Zealand and the UK. Being that he is a rainbow of talent, Darren has also studied psychology and physiotherapy — he is basically able to understand you, relax you, and teach you all at the same time!
When he’s not making the halls of Total Synergy a better place to be, he’s either cycling around Sydney and in the Mountains (preferably where cars aren’t), unhealthily obsessing over astrophysics and quantum mechanics, or enjoying live music (where his sub-conscious self will not let him sing or dance while sober under any circumstances).