Total Synergy team.

Synergy team

Scott Osborne — Founder and CEO.

Scott Osborne

Founder and CEO

Scott's the boss. He has an irrepressible passion for business, technology and giving back to the community.


“Just quickly…”

Scott was enjoying a distinguished career in professional services (*cough* accounting! *cough*) and software sales, then one of his clients asked him to find a better technology solution for running his AEC design business. Synergy was born (probably in the kitchen or bedroom, if it’s a real software origin story).

It’s this entrepreneurial spirit that underpins our company’s success (and ultimately saved Scott from a career in accounting). Give Scott half a chance and he’ll “just quickly” draw explanatory diagrams on his Surface (or a napkin), causing eye rolls and enthusiasm in equal measure.

Top three apps: Tripit | OneNote | OneDrive

Follow Scott: Twitter | LinkedIn

Scott Osborne — Founder and CEO.
Jon Devine — Group Customer Success Manager.

Jon Devine

Group Customer Success Manager

No one knows more about how Synergy works for our clients' businesses than Jon.


“Did you know… [insert random fact]?”

Jon is an IT and software industry veteran. His extensive experience gives him a unique understanding of how technology enables business. Jon has worked with Synergy clients since 2006 and knows the specifics of AEC business and practice management inside and out.

Jon’s preferred mode of transport is what he calls his “carbon fiber chariot” (and woe betide the building manager if there’s no hot water when he gets in!). After hours, he loves nothing more than an in depth (and robust) discussion about footy (that’s Australian for rugby).

Top three apps: OneNote | Flipboard | Trivia Buff

Jon Devine — Group Customer Success Manager.
Katie Yates — Brand Manager.

Katie Yates

Brand Manager

Katie's a marketing all-rounder, data champion, nurturer of talent, brand advocate, and wrangler of CEOs.


“Sarcasm! My favourite font.”

Katie manages all things brand at Total Synergy. She has a senior background in professional services software marketing working at accounting software giants Solution 6 and MYOB. She is passionate about information technology, not only for the productivity gains and data insights it delivers, but the creativity it enables and unleashes within people.

Katie has been with us since 2010 and managed Total Synergy’s shift from traditional marketing to digital and data-driven marketing, incorporating content and visual design. She really loves Excel, but secretly wants to be a designer.

Top three apps: Yammer | Canva | Hey You

Follow Katie: Twitter | LinkedIn

Katie Yates — Brand Manager.
Jamie Millar — Group Marketing Manager.

Jamie Millar

Group Marketing Manager

Jamie’s our head of marketing. He's responsible for the marketing team, and how Synergy is perceived in the world.


“You’re not really a ninja, are you…”

Jamie is Total Synergy’s head of marketing. An MCIM Chartered Marketer, former PR agency director, brand manager and magazine editor, he’s responsible for how Total Synergy is perceived, and how it talks to the outside world and to itself (but not in a Herbert Lom/Commissioner Dreyfus, twitchy eyed kind of way).

Originally from Scotland, Jamie’s had various roles around the world working in Greece, England, British Virgin Islands and Australia. Other ways he has earned a living include butlering for royalty, as a sailing flotilla engineer, and selling yachts (mostly in a recession). It all adds up.

Top three apps: Voice Record Pro | Word Counter | Sprout Social

Follow Jamie: Twitter | LinkedIn | Instagram

Jamie Millar — Group Marketing Manager.
Ross King — Digital Designer.

Ross King

Digital Designer

Paper scratcher and digital doodler, Ross has an impressive background in graphic design and art direction.



Ross – aka @thatdesigner – leads our graphic design for creative communications. He has a passion for illustration (digital and old school pencil and paper stuff), digital design, video editing, animation and photography. Ross’s professional background includes working as a graphic designer for Redgate Software, and as art director for LJ Hooker, one of Australia’s largest real estate agencies.

He’s a skater (roller-skates), lover of VW (not the emissions dodging type, more original VW Beetles) and is a self confessed Apple fanboy.

Top three apps: AstroPad | Magisto | IFTTT

Follow Ross: Twitter dribbble | LinkedIn

Ross King — Digital Designer.
Heza Hau — Customer Success

Heza Hau

Customer Success Representative

Heza's one of our Synergy customer success wingmen — the frontline of support for all our wonderful users.


“To the Batmobile!”

Heza is on the end of the helpdesk and support emails for Synergy users, offering support, guidance and solutions for everyday enquiries.

When not helping Synergy people, Heza love games and gaming – she even studied game development at university. She’s been known to generally out-geek the most geeky of us in the office with her DC Comics character knowledge and passion for Harry Potter, Supernatural and all action/horror/sci fi genre movies. As you’d expect, she also loves crochet and knitting.

Top three apps: YNAB | Etsy | Quest

Heza Hau — Customer Success Representative.
Anne Thompson — Services Consultant.

Anne Thompson

Customer Success Representative

Anne is part of our frontline helpdesk team. She also used to work in development testing new bits of the app until they didn't break anymore.


“That’s betterer!”

Anne has worked in several roles in both customer consulting and product development. She’s now part of our frontline customer success team. With this background, Anne knows Synergy inside and out from a functional perspective and from a business use-case perspective.

Anne’s ICT career began in 1990 specializing in service delivery, training, documentation and helpdesk management, in both the public and private sectors. Oh, and she’s a bit of a Doctor Who fan!

Top three apps: TripView | Scrabble | Apple Music

Anne Thompson — Services Consultant.
Greg Hill — Customer Success Manager.

Greg Hill

Customer Success Manager

Greg is one of our most experienced Synergy experts, sharing his knowledge with customers around Australia.


“Was it something I said?”

Known for his wit and humorous storytelling, Greg is also a former maths teacher. He’s found online (and on the road) helping our larger clients around Australia wrangle data and reports to improve their practice and project management. Greg holds a master’s degree in business and technology, and is a prolific Excel pivot table charmer.

A keen and successful motorbike racer, his commitment to a cause is evident from narrowly avoiding being the meat in a bike-and-barrier sandwich at the bottom of Conrod Straight at Bathurst (famous Australian motor racing circuit).

Jenny Peacock — Accounts Manager.

Jenny Peacock

Accounts Manager

Jenny keeps the financial side of the company ticking along. She also coordinates all office admin.


“Can I have your expenses please?”

Jenny keeps the financial wheels turning. Jenny pays us. We love Jenny. She also nags us for expenses all the time! All companies need a Jenny.

Outside work she loves exercise, being outdoors, going to the beach, bushwalking, or just a spot of gardening. Jenny also loves snorkeling, but only in warm places without sharks. Like Bali.

After spending a few years traveling and working in Europe and the Middle East in her 20s, she’ll take any excuse to hit the road for some travel and new experiences.

Favourite three websites: The Design Files | Pinterest | SMH

Jenny Peacock — Accounts Manager.
Melanie Bunting — Business Analyst/QA.

Melanie Bunting

Business Analyst/QA

eLearning, online help content, quality assurance, product testing, videos, webinars… Mel does loads of stuff!


“Have a magical day!”

Mel is Total Synergy’s e-learning specialist, creating all things that help users become better at using Synergy. Mel writes all the knowledge base articles, help files, creates videos, runs webinars, and chats to users in the community forums. She’s also an integral part of the development team looking after quality assurance. In short, she knows a lot about Synergy!

Mel has a distinguished background in technical system consulting, business analysis and project management, with notable roles at Harris Corporation and Disney. The “have a magical day” thing never goes away, apparently.

Top three apps: Spotify | Trip View | Gardenscapes

Melanie Bunting — Business Analyst/QA.
Gang Wang — Front End Developer.

Gang Wang

Front End Developer

Gang codes the parts of Synergy you can see and interact with, turning designs into experience.


“First, solve the problem. Then, write the code.”

Gang has an extensive background in digital design and development at leading agencies in Beijing and Sydney. He holds both a computer science degree and masters in multimedia design, and loves nothing more than making pixel-perfect experiences for our Synergy users.

In his spare time, Gang loves scuba diving and riding motorbikes. He has three cats (who hate scuba diving and riding motorbikes).

Top three apps: Photoshop | Visual Studio | GitHub

Amit Kubovsky — Group Development Manager.

Amit Kubovsky

Group Development Manager

Amit runs the development team, managing the agile process with a laser focus on burn down charts.


“I understand… Completely.”

Amit has an impressive background of development management including in-house and offshore teams. He’s a certified agile practitioner (development and project management techniques), and organizes the development team with millimetric precision.

Top three apps: Apache Solr | WhatsApp | Jenkins

Amit Kubovsky — Group Development Manager.
Damiaan van Zanen — Regional Manager, EMEA.

Damiaan van Zanen

Regional Manager, EMEA

Damiaan heads our UK operations. He's been using Synergy since 2006 as business manager in consulting engineering firms.


“Stay classy, Saan Diaago!”

Damiaan came to Total Synergy after eight years as both business manager to consulting engineering firms, and as CEO of a built environment design business back-office services company. He knows what makes AEC businesses different to other professional services, and knows Synergy inside and out.

Damiaan’s knowledge of Will Ferrell movie quotes is unsurpassed, so just play along if he says something weird. Stay classy!

Top three apps: Citymapper | Beanhunter | Shapr

Follow Damiaan: Twitter | LinkedIn

Damiaan van Zanen — Regional Manager, EMEA.
David Duncan — Senior Full Stack Developer.

David Duncan

Senior Full Stack Developer

David is an experienced Microsoft certified software engineer. He works with the back-end dev team.


“I have the second largest air guitar collection in the world.”

Despite his youthful looks, David has been a software engineer since 1999 (that’s a long time in developer years).

Working mostly on the back-end of Synergy, David’s analytical skills, and past roles in consulting, mean he’s able to interpret user needs quickly and make the data do what our clients need it to do.

Outside of work, David’s interests include playing his air guitar collection, maintaining his deck, and keeping up with the latest sci fi on TV.

Top three apps: Plex | Spotify | Pluralsight

David Duncan — Senior Full Stack Developer.
Ram Anam — Senior Full Stack Developer.

Ram Anam

Senior Full Stack Developer

Ram is one of our software developers. He has a keen eye for complex financial features.


“I think I should be able to do that.”

Ram has been a software engineer since 2004, primarily building web applications. He loves programming and the challenge of exploring new technologies.

Outside work, Ram spends time with his family and participates in social religious activities.

Top three apps: Visual Studio | GitHub | WhatsApp

Ram Anam — Senior Full Stack Developer.
Francis Palayur — Full Stack Developer.

Francis Palayur

Full Stack Developer

Francis has a wide range of international experience. He's a Microsoft certified application developer in the Sydney team.


“Peace be with you!”

Francis has a software development background that includes working in Singapore and the Middle East. He’s worked in healthcare, telecom and finance system programming.

In his spare time, he likes to tinker with circuits and play the piano.

Top three apps: Google Docs | Shazam | Pluralsight

Francis Palayur — Full Stack Developer.
Rosie Chehade — Marketing Coordinator.

Rosie Chehade

Marketing Coordinator

Rosie's part of the marketing team. She keeps the data, team, and everything marketing related in pristine order.


“Sweet. I’ve already done it.”

Rosie loves maths and statistics. It’s true, and it’s a great thing for a modern marketer in keeping customer data clean, tidy and accurate.

She’s a sport fanatic, especially when it comes to her beloved Sydney Roosters (Aussie rugby league team). She says when the Roosters play, her family know to “leave the psychotic girl alone until the game is finished”.

Top three apps: Spotify | Adobe Lightroom | Trello

Follow Rosie: LinkedIn

Rosie Chehade — Marketing Coordinator.
Peter Davies — Customer Success Team Leader, UK.

Peter Davies

Customer Success Team Leader, UK

Peter leads the customer success team in the UK. He used to live in Alaska.


“Be bold.”

Leading the UK customer success team is UK employee #2, Peter Davies. Peter’s passionate about positive impact and making customers’ lives easier/better/faster/stronger (simultaneously). Certified geek, Star Trek advocate, Warhammer-club-runner, glacier hopper, and photographer, he also has a penchant for terrace-gardening. (Yes, it’s a thing.)

When not leading a customer success team or geeking out, he can be found in some part of the world doing something suitably adventurous. What a guy!

Top three apps: WhatsApp | Monzo | Citymapper

Follow Peter: LinkedIn | Twitter

Peter Davies — Customer Success Team Leader, UK.
Paul Hemmings — Product Manager.

Paul Hemmings

Product Manager

Paul's job is to work on the products and features we're developing for the future. He has deep background in AEC software.


“The whole is greater than the sum of its parts.”

Paul has a lot of experience in AEC business software. He graduated as an architect in 1991, then worked at the Cox Group in IT.

In 1997, Paul founded ProjectCentre (now renamed ‘iTWOcx’), a very well-known construction and engineering project management platform that pre-dated Aconex. ProjectCentre managed quality, financial, and contractual control and safety. In 2012 Paul and his co-founder sold ProjectCentre to RIB Software and Paul remained with the product as the R&D director for a further four years. Paul joined Team Total Synergy in November 2017.

Top three apps: TFS | Yammer | Google

Follow Paul: LinkedIn

Wingman unveiling new staff.
Scott Heappey — UX/UI Designer.

Scott Heappey

UX/UI Designer

Scott works on the user experience (UX) and user interface (UI) of Synergy. The bits you see and interacts with.


“Discuss, then design.”

Scott is a senior UX and UI designer. That means he thinks about how to make the application a simple an experience to use on the screen, and how it all looks and feels.

Scott loves to meet users he’s designing for face-to-face to sketch ideas and solve problems. He says there’s nothing better than discussing new projects with the people who use them.

Top three apps: InVision | ConvertFlow | LeadPages

Wingman unveiling new staff.

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