Team Total Synergy - The wingmen behind your Wingman

Synergy team

Scott Osborne — Founder and CEO of Total Synergy.

Scott Osborne

Founder and CEO

Scott's the boss. He has an irrepressible passion for business, technology and giving back to the community.


“Just quickly…”

Scott was enjoying a distinguished career in professional services (*cough* accounting! *cough*) and software sales, then one of his clients asked him to find a better technology solution for running his AEC design business. Synergy was born (probably in the kitchen or bedroom, if it’s a real software origin story).

It’s this entrepreneurial spirit that underpins our company’s success (and ultimately saved Scott from a career in accounting). Give Scott half a chance and he’ll “just quickly” draw explanatory diagrams on his Surface (or a napkin), causing eye rolls and enthusiasm in equal measure.

Top three apps: Tripit | OneNote | OneDrive

Follow Scott: Twitter | LinkedIn

Scott Osborne — Founder and CEO of Total Synergy.
Damiaan van Zanen — Regional Manager, EMEA for Total Synergy.

Damiaan van Zanen

Regional Manager, EMEA

Damiaan heads our UK operations. He's been using Synergy since 2006 as business manager in consulting engineering firms.


“Stay classy, Saan Diaago!”

Damiaan came to Total Synergy after eight years as both business manager to consulting engineering firms, and as CEO of a built environment design business back-office services company. He knows what makes AEC businesses different to other professional services, and knows Synergy inside and out.

Damiaan’s knowledge of Will Ferrell movie quotes is unsurpassed, so just play along if he says something weird. Stay classy!

Top three apps: Citymapper | Beanhunter | Curve

Follow Damiaan: Twitter | LinkedIn

Damiaan van Zanen — Regional Manager, EMEA for Total Synergy.
clare thompson team total synergy

Clare Thompson

People and Culture

Clare is the beautiful beating heart of Team Total Synergy’s fabulous people and culture, prioritizing the prosperity of all our peeps.


“People Whisperer.”

Clare has been involved in the people parts of business for, as she puts it, “longer than I can remember”. She’s worked in big corporates like Christian Dior and Hudson in the United Kingdom, and more recently in SaaS outfits in Oz — it’s true, the lady’s a treasure trove of terrificness! Her MO for great business is “to get great people, then do great things to maximize their motivation, performance, and effectiveness once you have them in the door”. And we love her for it.

If she’s not sidling up to employees’ desks and inducing smiles, you’ll find Clare succulent collecting, cat loving, being creative, listening to music, having a good laugh, and/or adoring her fabulous fam.

Top three apps: LinkedIn | Spotify | Instagram

Follow Clare: LinkedIn

Clare Thompson
Amit Kubovsky — Group Development Manager for Total Synergy.

Amit Kubovsky

Group Development Manager

Amit runs the development team, managing the agile process with a laser focus on burn down charts.


“I understand… Completely.”

Amit has an impressive background of development management including in-house and offshore teams. He’s a certified agile practitioner (development and project management techniques), and organizes the development team with millimetric precision.

Top three apps: Apache Solr | WhatsApp | Jenkins

Amit Kubovsky — Group Development Manager for Total Synergy.
Paul Hemmings — Product Manager for Total Synergy.

Paul Hemmings

Product Manager

Paul's job is to work on the products and features we're developing for the future. He has a deep background in AEC software.


“The whole is greater than the sum of its parts.”

Paul has a lot of experience in AEC business software. He graduated as an architect in 1991, then worked at the Cox Group in IT.

In 1997, Paul founded ProjectCentre (now renamed ‘iTWOcx’), a very well-known construction and engineering project management platform that pre-dated Aconex. ProjectCentre managed quality, financial, and contractual control and safety. In 2012 Paul and his co-founder sold ProjectCentre to RIB Software and Paul remained with the product as the R&D director for a further four years. Paul joined Team Total Synergy in November 2017.

Top three apps: TFS | Yammer | Google

Follow Paul: LinkedIn

Paul Hemmings — Product Manager for Total Synergy.
matt hickey team total synergy

Matt Hickey

Head of Marketing and Growth

Matt steers the sensational ship that is Team Marketing, as the head of marketing and growth for Total Synergy


“Get comfortable being uncomfortable. It’s worth it!”

Marvellous Matt has been in marketing for more than 20 years, wielding his inspiration and ingenuity across the whole marketing mix for industries including technology, telecommunications, property, and education. Matt’s utilised his collaboration, coaching, and accountability-focussed leadership to manage his teams, and in his own words, “one thing I love about marketing is being creative — dreaming up different ideas and bringing them to life!”

When Matt isn’t delighting his team with his effervescence and energy, he’s most likely in the kitchen. As an avid baker, there’s nothing he likes better than using his spare time to whip up some healthy goodies (with the requisite excellent tunes playing in the background, of course).

Top three apps: Instagram | Ebay | Facebook

David Marko

Group Customer Success Manager

David heads up our customer success division, the teams focused on helping our customers achieve and exceed their goals with Synergy.


“Customer obsessed.”

David is a senior customer success leader with a deep background in software and service delivery. His role is to build and lead a great team and design and oversee the programmes we employ to help our customers become the best users of Synergy they can be. His favourite thing of all is when customers refer us to their peers.

Outside of work, he’s committed to the charity Camp Quality and has participated in the escapade annual motoring fund raising event since 2008.

Top three apps: Yammer | Netflix | LinkedIn

David Marko — Camp Quality

Praveen Jayaseelan

Finance Manager

Praveen is Total Synergy’s financial wunderkind — his outlier love of spreadsheets keeps Team TS in Happy Number Land.


“I love spreadsheets”

Praveen is the numerical guiding light of our biz ops team, managing the company finances like a champion. He’s a chartered management accountant with (count ‘em) 25 years’ experience. We know, impressive!

In his own words, Praveen loves working in finance because, “you get the opportunity to work with and provide support to every department and get the satisfaction of seeing any support you provided help that department to achieve its goals and thereby see the company achieve its goals.”

Like we said, he’s a legend!

When he’s not doing the TS sums, you’ll find Praveen outside doing sports (or, as the case may be post-2020, inside watching them), helping out with his kids’ soccer clubs, or feeding the TS Team our daily news updates. What’s not to love?!

Top three apps: Xero (obviously) | ChartMogul | ABC News

Jenny Peacock — Accounts Manager for Total Synergy.

Jenny Peacock

Finance Specialist

Jenny keeps the financial side of the company ticking along. She also coordinates all office admin.


“Can I have your expenses please?”

Jenny keeps the financial wheels turning. Jenny pays us. We love Jenny. She also nags us for expenses all the time! All companies need a Jenny.

Outside work she loves exercise, being outdoors, going to the beach, bushwalking, or just a spot of gardening. Jenny also loves snorkeling, but only in warm places without sharks. Like Bali.

After spending a few years traveling and working in Europe and the Middle East in her 20s, she’ll take any excuse to hit the road for some travel and new experiences.

Top three apps/websites: The Design Files | Pinterest | SMH

Jenny Peacock — Accounts Manager for Total Synergy.
David Duncan — Senior Full Stack Developer for Total Synergy.

David Duncan

Development Team Leader

David is an experienced Microsoft certified software engineer. He leads one of our development teams.


“I have the second largest air guitar collection in the world.”

Despite his youthful looks, David began his software engineer career in 1999 (that’s a long time in developer years). He joined us in 2015 and now leads one of our development teams.

Working mostly on the back-end of Synergy, David’s analytical skills, and past roles in consulting, allow him to quickly interpret our customers’ needs and turn that into useful software our customers can’t live without.

Outside of work, David’s interests include playing his air guitar collection, maintaining his deck, and keeping up with the latest sci fi on TV.

Top three apps: Plex | Spotify | Pluralsight

David Duncan — Senior Full Stack Developer for Total Synergy.
Kwong Choi — Senior Full Stack Developer for Total Synergy.

Kwong Choi

Development Team Leader

Kwong is one of our senior developers. He works across the whole application and helps out with a bit of devops.


“Let me get back to you…”

Kwong began developing software professionally in 2005. If you’ve shopped in Woolworths (Australian supermarket) between 2008-2018, you’ve used software he’s worked on.

Kwong loves the daily challenge of being engrossed in solving technical problems. Technology changes so quickly and he thrives on there never being a dull moment and always something new to learn. In his spare time, he serves at his local church.

Top three apps: Visual Studio | SSMS | Notepadd++

Wingman Kwong Choi
Francis Palayur — Full Stack Developer for Total Synergy.

Francis Palayur

Senior Full Stack Developer

Francis has a wide range of international experience. He's a Microsoft certified application developer in the Sydney team.


“Peace be with you!”

Francis’s software development background spans many countries and industries. He’s worked in Singapore and the Middle East across the healthcare, telecom and finance industries before joining our Sydney team and discovering the world of architects and engineers.

In his spare time, he likes to tinker with circuits and play the piano.

Top three apps: Google Docs | Shazam | Pluralsight

Francis Palayur — Full Stack Developer for Total Synergy.
Benj Burrell

Benj Burrell

API Developer

Benj works his creative software magic as part of the product development team, engineering excellence in every Synergy element .


“um, you know?”

Benj has had a very diverse range of very cool sounding engineering jobs! Starting in high school he wrote a Veterinary Practice Management Software for his father’s Vet Practice (which they still use today). He’s worked in defence in simulation, virtual equipment training, created 3D map visualisations for war game analysis, built small bomb detection vehicles, programmed radar jammers, developed record and analysis software for a sleep medicine startup, and worked in a FinTec company programming software for banks and ATMs. We know — it’s a LOT of cool stuff!

Of course, his hobbies parallel his professional life. They include flying giant RC aeroplanes and helicopters (competing in state and national competitions), playing golf (he’s built his own virtual golf simulator in his garage — of course!), playing acoustic and electric guitar, and jet skiing.

Top three apps: Google Maps / Streetview | Wikipedia | PluralSight

Benj Burrell
Gang Wang — Front End Developer for Total Synergy.

Gang Wang

Front End Developer

Gang codes the parts of Synergy you can see and interact with, turning designs into experience.


“First, solve the problem. Then, write the code.”

Gang has an extensive background in digital design and development at leading agencies in Beijing and Sydney. He holds both a computer science degree and masters in multimedia design, and loves nothing more than making pixel-perfect experiences for our Synergy users.

In his spare time, Gang loves scuba diving and riding motorbikes. He has three cats (who hate scuba diving and riding motorbikes).

Top three apps: Photoshop | Visual Studio | GitHub

Gang Wang — Front End Developer for Total Synergy.
Sandy Phan

Sandy Phan

Development Team Leader

Sandy works as an important part of our clever development team in Sydney, building and refining Synergy software.


“It’s never too late.”

Sandy is a challenge conqueror who loves being able to rise to and resolve a problem. Her professional dilemma dashing began in 2016 as a QA before she became a front-end, then back-end developer, before being gleefully snatched up by Total Synergy in 2019.

When she’s not here settling serious development squeezes, you might catch Sandy reading novels, playing with her dog, learning piano, catching up with friends, throwing the occasional batch of cookies in the oven, or heading up the Total Synergy lunchtime adventurers’ group (with special emphasis on Sydney’s jacaranda trees).

Top three apps: Spotify | Google Chrome | WhatsApp

Sandy Phan

Venesa Abella

Development Team Leader

Venesa is a member of our brilliant development team in Sydney, working her talent across every layer of Synergy’s development.


“Keep it simple.”

Venesa likes making people’s lives easier, and she’s been doing that as a software (mostly web) developer since 2012. With Synergy, as a full stack developer, Venesa makes our users’ lives easier resolving existing bugs in both the back end and UI. She’s one of our resident life-improvers!

When she’s not making things better in here at Total Synergy, Venesa helps out at her church on the weekends. If she’s not assisting here or there, she’s got the tunes going while she cooks, or she’s watching a bit of Korean tele. We’re very proud of ourselves for nabbing such an excellent wingman!

Top three apps: Instagram | Spotify | Netflix

Venesa Abella
Jenny Nguyen team total synergy

Jenny Nguyen

Full Stack Developer

Jenny is one of Total Synergy’s amazing developers, working her magic as part of the development team in Sydney.


“Cool cool cool cool”

We’re extra lucky to have the talented human that is Jenny on board to build, fix, and fortify Synergy features. She has been in the development game for eight years — working for the first four on desktop applications before blossoming into her work on web applications for the last four and joining Team Total Synergy in 2020.

When she’s not blitzing our software’s dev, you’re likely to see Jenny playing games like Final Fantasy XIV and the Yakuza series, lifting some serious weights, or entertaining and annoying the family cat.

Top three apps: LastPass | Evernote | Ecosia

Kieren Fuller

Full Stack Developer

Kieren is an integral part of our brilliant development team, blossoming the best cloud tech for our Synergy software.


“That’s the good stuff”

Kieren is one of the wonders working in Total Synergy’s amazing dev team. He’s been a developer for 3 years now and is one of the youngest TS Teamsters on staff — bright eyed, and bushy-tailed, as it were! He’s a born problem solver and bright spark, bless his cotton socks.

When he’s not nailing the development of our software, Kieren is likely gaming (a pastime he admits to being “too big a fan” of), listening to music (drum’n’bass, if you please), drinking a refreshing beer, or balancing it all out with a fitness-frenzy of a hike. We couldn’t be prouder to have Kieren on board Team TS.

Top three apps: Spotify | YouTube | Reddit

Jo team total synergy

Jo Tjuandi

Junior Full Stack Developer

Jo is a bright spark in our brilliant development team, making every layer of Synergy software shine.


“Why not?”

Jo loves a good challenge and harnesses that passion in her work. As she puts it, “with coding a new challenge comes as soon as you solve the previous one, it never gets boring”.

When she’s not hard at work for Total Synergy Jo is usually trying new, random things (some of which are new, random pizza joints) — “anything,” she says, “to keep it interesting!”

Top three apps: Whatsapp | Pizza | Quora

Divyansh Jaiswal — Business Analyst/QA for Total Synergy.

Divyansh 'DJ' Jaiswal

Lead BA/QA

Divyansh’s role is to work out how and why our users use Synergy software, then he tries to break it.


“Never allow the same bug to bite you twice!”

Divyansh started analyzing and testing software in 2013. His attention to detail and patience drove him to become a business analyst with us. He enjoys translating business problems and opportunities into user stories. He also enjoys the technical challenge and loves breaking the software!

If Synergy works the way it should to satisfy our customers’ needs, and he can’t break it, it means our developers and product designers did a great job. If he can break Synergy, it means bugs, bugs and more bugs! Either way, our customers win.

In his spare time, Divyansh likes playing cricket and table tennis, cooking, and comics. He’s also a keen gamer and once competed professionally in Battlefield 3 (very successfully).

Top three apps: WhatsApp | Github | Apple News

Wingman Divyansh Jaiswal
Ashleigh Thompson — Business Analyst and Test Analyst for Total Synergy

Ashleigh Thompson


Ashleigh works in one of our development teams testing Synergy to ensure each release meets design expectations and is bug free.


“I came, I saw, I broke it.”

Ashleigh (‘Ash’ to those deemed worthy) began breaking software in 2015. Her role is to analyse our customers’ business needs, turn them into requirements in development, and then test against those requirements and do her best to break the system and find the bugs. Our software developers think she’s great. No, they really do!

In her spare time (well, all the time) she’s a self-confessed Doctor Who tragic who is known to don a Cyberman costume and follow sci fi conventions around Australia. It’s quite normal in her role to shout ‘you will be upgraded’, and ‘delete!’… isn’t it?

Top three apps: Spotify | Pinterest | Goodreads

Ashleigh — Wanna be Cyberman, Doctor Who fanatic

Jen Chandrasekaran


Jen is a dazzling member of our wonderous development team, smoothing the way for fabulous features in Synergy software.


“You are beautiful in your own way”

Jennifer began her brilliant BA/QA career almost 10 years ago, in India, testing software there. She reached the land of Aus 6 years ago and we were lucky enough to bring her curiosity, sociability, intelligence, and all ‘round good nature into the Total Synergy fold in 2020. And we couldn’t be happier with ourselves about it!

When she’s not de-bugging for Synergy software, you’ll find Jen atop a horse for a riding lesson (she loves ‘em), baking desserts for friends and family, DIYing décor, or tending to her plentiful indoor plant garden. She’s a sparkling, multitalented gem, and another treasure in the TS trove.

Top three apps: Twitter | Quora | LinkedIn

Rosie Chehade — Marketing Coordinator for Total Synergy.

Rosie Chehade

Marketing Coordinator

Rosie's part of the marketing team. She keeps the data, team, and everything marketing related in pristine order.


“Sweet. I’ve already done it.”

Rosie loves maths and statistics. It’s true, and it’s a great thing for a modern marketer in keeping customer data clean, tidy and accurate.

She’s a sport fanatic, especially when it comes to her beloved Sydney Roosters (Aussie rugby league team). She says when the Roosters play, her family know to “leave the psychotic girl alone until the game is finished”.

Top three apps: Spotify | Netflix | Trello

Follow Rosie: LinkedIn

Rosie Chehade — Marketing Coordinator for Total Synergy.
Georgia Keighery — Content Marketing Specialist / Writer for Total Synergy.

Georgia Keighery

Content Marketing Specialist

Georgia is our resident wordsmith, writing blogs, newsletters, articles, scripts and whatever else helps create useful and usable content for our customers.


“If in doubt, throw some more words at it.”

Georgia writes! On a good day she writes a lot. Also on a good day, she reads a lot. Georgia has been writing professionally for more than 22 years (which is tricky, because she’s only 27 years old*!). She began as a playwright and general over-user of words. She says she loves writing “because you get to connect with readers in a bodiless, mind zone and agree to explore imagined worlds together. You get to honestly connect with people and their experiences. At very best, you get to show someone, through your writing and their reading, that they’re not alone as they glimpse something of themselves in your words”. Which is better than we could have said it.

Georgia’s five-year plan is to start an all-girl roller-gang. “Not a derby team, you understand (too pushy shovey for my liking), but a roller gang,” she says. “We will roll around the streets, wearing short shorts and knee socks and gold, hoop earrings, and we will chew bubble gum and look mean. And intermittently, we will break into choreographed roller-dances”. In view of this master plan, Georgia began roller skating lessons about a year ago. She’s not very good at staying upright, yet, apparently.

Top three apps: Trello | | Notes

*This may or may not be true.

Georgia Keighery
Rob team total synergy

Rob Greenhalgh Ward

Product Owner

Rob works as part of our product team in Sydney, innovating our software to solve customers’ problems.


“Something is better than nothing”.

Rob has been working in the product field for more than 6 years, in roles as an analyst, UX|UI designer, and product owner. He’s both fascinated with, and passionate about the built environment. With Total Synergy Rob is excited to “consistently make the days of our customers better and better”. He says, “nothing satisfies me more than having a product that people can’t stop coming back to!”

When he’s not at work, Rob loves surfing, road cycling, bouldering, and anything that gets him more sunshine!

Top three apps: Spotify | Strava | Down Dog

Garry Woe

Product Owner

Garry is part of the incredible innovation process for our software, working with the product team in Sydney.


“Do or do not, there is no try!” — Yoda

Garry has been applying his dynamic thinking to the project management, innovation, and solution space since 2018. He’s excited to understand human-centric challenges Total Synergy customers face and, “translate these into crafting product features that increase simplicity, engagement, and participation on the Synergy platform”.

Outside of work, Garry’s an outdoors, adventure guy. You’ll likely find him camping, hiking, playing football, jamming on the electric guitar, or reading up on the latest tech. He’s also currently building a 24 core CPU gaming desktop at home.

Top three apps: .Neural DSP | UP Bank | Bias FX

Julian Connolly

Business Development Manager

Julian works in our sales team, recognizing rising opportunities and building bountiful relationships with and for our clients.


“Thanks Mate …”

Since 2016 Julian has been talking to architects and engineers about their businesses, their aspirations, and their challenges. Julian loves that his work has allowed him to meet lots of great people and that it continues to do so [… he’s talking about you! …*nudge*]. As Total Synergy’s business development manager, he brings all of his relationship magic to bear in his job role and in his role as #TeamTotalSynergy member.

Julian has a special skill for top-shelf chat, but in the breaks in conversation you might see him on the cricket pitch or making a meal of some Lebanese food.

Top three apps: Spotify | Commsec | YouTube

Julian Connolly

Anna Fenwick

Sales Development Representative

As one of our awesome UK SDRs, Anna beams Synergy’s better business light on firms across the EMEA region.


“Hard work pays off”

Amazing Anna made the move from the North of England to join Total Synergy’s London team as an SDR in mid-2020 following graduation from a bachelor’s degree in Sociology and Business Management. Anna’s spark is defined by her drive and diligence, and her natural capacity to connect with people. She strives to thrive. And from watching her, we can confirm that she succeeds. Legend.

When she isn’t mountain climbing (she made it to the top of Mt Kilimanjaro, folks!) or traveling the world, you’ll find her socialising (dragging friends out on fitness endeavours) or challenging the team to impromptu gymnastic comps (her days as a stunt cheerleader mean she always wins — no surprise there).

Top three apps: WeBuyBooks | Readdle | YouTube

Josh Klein

Sales Development Representative

As one of our UK-based SDRs, Josh eyes opportunities across the EMEA region for AEC firms to boost their business using Synergy.


“Hard work beats talent when talent fails to work hard.”

Josh’s excellent engagement with Team Total Synergy began in mid-2020 — shortly after his graduation from International Business and Chinese Language at the University of Westminster. His target-smashing goal-orientation is only matched by his passion for people and the provision of solutions. He’s a diamond, folks. What’s more, after throwing himself in the deep end by spending two years living in Hong Kong – he is definitely no stranger to rolling up his sleeves and getting results. Winner.

When he’s not driving his fast car wearing a vintage Manchester United jersey, you’ll find Josh in the gym, playing football or basketball, watching a Lakers game, or brushing up on his Cantonese.

Top three apps: Hargreave Lansdown | Apple Music | YouTube

team total synergy sylvia

Sylvia Lee

Sales Development Representative

As one of our Australia-based SDRs, Sylvia spots opportunities for built environment firms to better their business using Synergy.


“It really do be like that sometimes.”

Sylvia’s sales experience began with University of New South Wales societies such as Project Hope — where she reached out to businesses to raise funds for underprivileged students in rural China. In her own words, Sylvia says, “I love this type of work because it’s very hands-on and I love interacting with people! This role creates opportunities for me to work with and meet people.”

When she’s not filling the Sydney office with her effervescence, you’ll find Sylvia making candles, collecting perfumes, reading, or at a climbing gym where she does bouldering. We’re proud to have Sylvia’s boundless energy and interest onboard Team Total Synergy.

Top three apps: Spotify | TikTok | Google Maps

Team total synergy hetty

Hetty McCutcheon

Sales Development Representative

As one of our Sydney SDRs, Hetty spreads Synergy’s better business tools through firms across Australia and New Zealand.


“All you need is 30 seconds of insane courage and I promise something good will come from it.”

Hetty has been in various sales and customer-facing roles since she finished school — working in retail, managing a kids’ vacation centre, teaching drama, and tele-sales. Hetty says, “I love engaging with different people and making them feel more confident, supported and excited about something they want to achieve. Sales allows me to do that every single day!”

When she’s not brightening the Sydney office with her smile, you might see her ocean swimming, performing in plays, or travelling (when that’s allowed, of course) — Fun fact: Hetty’s already been to 10 countries! We’re really excited to have Hetty’s warmth and energy here on Team Total Synergy.

Top three apps: Spotify | Headspace | Instagram

Mark Walsh

Account Executive

As Total Synergy’s UK-based Account Executive, Mark’s building beautiful relationships across the EMEA region with specific solutions for each champion customer.


“It’s hard to beat a person who never gives up”

Marvellous Mark joined Team Total Synergy in the middle of 2020, bringing a bounty of experience on both sides of the professional services fence. He’s worked as a qualified lawyer and sold legal practice management software — demonstrating his excellence and understanding in using technology and consultation to create value for SMB professional service providers. Mark is a maker of great connections (one of the things he loves about his job) and his dry sense of humour is a joy.

Outside of work, you’ll find Mark at the gym working out to Beyonce, quoting a funny movie, sharing a Schitts Creek GIF, or telling anecdotes about the adventures of his dog Chester. He actually does most of that at work too. Because he’s excellent.

Top three apps: Sky Sport Scores | Instagram | YouTube

Scott Donnelly

Customer Success Team Leader

Scott (or, ScoDo, as we call him) works with the customer success team, smoothing and styling our users’ success with Synergy.


“What’s next?”

After 10 years in the music industry (producing, recording, festivals, eating heaps of Mi Goreng*) Scott moved into the wonderful world of customer experience a few years ago. Passionate about designing intentional experiences that turn customers into communities, and users into advocates, ScoDo loves redesigning touchpoints and finding ways to automate the boring stuff.

If he’s not designing Voice-of-Customer programs, empowering communities of customers to help themselves, finding or developing the right tools for support teams to create meaningful connections, you might find the aspiring Radiohead lecturer and West Wing aficionado smoking meats, reading Murakami, or kissing the faces of his dogs.

*Scott’s hot tip — “There’s a fried egg on the Mi Goreng packet for a reason; that reason is deliciousness.”

Top three apps: Elevate | Headspace | Zapier

Scott Donnelly
Lauren Palmer — Customer Success Manager for Total Synergy.

Lauren Palmer

Product Specialist

As a customer success manager, Lauren helps our users get to know Synergy and grow to love it.


“Be the weird you want to see in the world.”

Lauren has worked in software customer success since 2013. Her previous roles include working with mobile apps and payment software, ensuring clients got the most out of the product.

Here at Synergy, she helps our newest users in the Australia/New Zealand region get to know Synergy through the on-boarding process, and supports our customers as they continue to adopt Synergy for their AEC business to improve how they run their business and projects.

In her spare time, Lauren says she loves Harry Potter, musicals, and puppies.

Top three apps: Instagram | The Iconic | UberEats

Wingman Lauren Palmer
Apinya Udomritkul

Apinya Udomritkul

Customer Success Manager

Apyinya sprinkles her success savvy as part of the customer success team in the UK, carving client accomplishment all over that side of the pond.


“Subtlety is underrated.”

In her work as a customer success manager with Total Synergy, Apinya is always looking to make our customers happy. In the process of making them happy she makes #TeamTotalSynergy on both sides of the globe happy! Apinya does this by sharing customer insights and driving innovations and improvements to the product.

Lucky for us, she loves “doing this work, as you get an intimate understanding of the product from a user perspective and you’re in a pivotal position to act as the voice of the customer” she says.

If she’s not making the UK office a better place to be for everyone, you might find Apinya dancing, doing yoga, cooking, or trying new places to eat and meet friends.

Top three apps: Instagram | Pocket Casts | TooGoodToGo

Apinya Udomritkul

Monika Schaap

Customer Success Manager

As part of boundless customer success team, Monika raises our customers to dazzling heights of happiness with Synergy.


“Be good or be good at it”

Monika’s excellent effervescence was at work for 5+ years in consumer services, photography, and medical fields before she joined the fabulous fold of Team Total Synergy. Her first ever job saw her speaking with architects and builders about waterproofing and generating leads for the consultants of the company. So, this isn’t her first built environment rodeo either.

When Monika isn’t enabling eminence in Synergy success for our lovely customers, you’ll find her drawing, watching crime TV series and documentaries (with her scared partner now realises she knows how to commit a murder and get away with it), or playing some Animal Crossing. We couldn’t be more pleased with our luck to have Monika on Team TS.

Top three apps: Instagram | MyFitnessPal | TikTok

David Yeates 

Customer Success Consultant

David is one of our devoted consultants, giving each customer their very own recipe for super-charged Synergy success.


“Everything works out in the end. If it hasn’t worked out, it’s not the end.”

David’s work lies with business leaders who are ready to make positive change — establishing their path to an agreed result, implementing, and training the solution. Joining Team Total Synergy in 2021, David is demonstrating his passion for systemisation and sound change management.

With a career spanning eight industries, including channel sales with Autodesk and a decade as general manager of an architecture practice in Brisbane, David is also equipped with experience as a Synergy customer.

When he’s not enabling our customers’ success, he’s following EPL (Liverpool), casually tracking politics (for entertainment), dedicating himself to movies and puzzles, or engaging in his love of people-watching.

Top three apps: Google Chrome | Spotify | Apple Find My Device Kids

Deidre Ruddick

Customer Success Consultant

Deidre is one of our consultants, helping customers improve with Synergy. She’s also worked with Synergy for years as a former customer.


“The story is always in the numbers.”

Originally trained as an accountant, Deidre is experienced as a business manager and worked for a built environment design consultancy, responsible for implementation and success of Synergy from 2006 to 2017. She enjoys developing the strategic focus of a business and believes the numbers tell you how successful you are and where the opportunities for growth and focus are for the future.

Deidre is a travel fiend — there is always the next holiday being planned — and she also enjoys photography and reading.

Top three apps: TripAdvisor | Netflix | LinkedIn

Deidre Ruddick
Anne Thompson — Services Consultant for Total Synergy.

Anne Thompson

Senior Customer Success Specialist

Anne is part of our frontline helpdesk team. She also used to work in development testing and consulting.


“That’s betterer!”

Anne has worked in several roles in both customer consulting and product development. She’s now part of our frontline customer success team. With this background, Anne knows Synergy inside and out from a functional perspective and from a business use-case perspective.

Anne’s ICT career began in 1990 specializing in service delivery, training, documentation and helpdesk management, in both the public and private sectors. Oh, and she’s a bit of a Doctor Who fan!

Top three apps: TripView | Scrabble | Apple Music

Anne Thompson — Services Consultant for Total Synergy.

Carla Papadimatos

Customer Success Specialist

Carla is Total Synergy’s very first graduate and she’s debuting her impressive skills with our outstanding customer success team.


“Just keep swimming.”

We couldn’t be happier to have Carla leaping into her brilliant customer success career as a specialist with us in #TeamTotalSynergy. Carla’s a keen and compelling communicator who’s always eager to expand her skills, learn more about the customer success field, and increase her software knowledge on Synergy.

When she’s not gliding our customers through a graceful experience with Synergy software, Carla’s bags are packed and she’s off to explore new places, both domestic and international. The only thing that makes her happier than a new destination to investigate, is when there’s new food to try there.

Top three apps: Spotify | Netflix | Trip Advisor

Carla Papadimatos

Levi Blatchford

Customer Success Specialist

Working with the can-do club that is our customer success team, Levi bounces our customers to their best Synergy life.


“Space, The Final Frontier”

Levi has worked with IT for over 5 years, crossing over into customer experience, customer engagement, and customer advocacy more recently. That’s a lot of ‘customer’ there, we know, and we love it. Team Total Synergy nabbed Levi as he moved into his passion for working alongside a digital service. Lucky ducks that we are!

When he’s not lighting up the Total Synergy office (virtually, or in person) with his excellent and mild-mannered nature, you’ll catch Levi playing video games, going to the beach, hitting the movies, or embarking on weekend adventures to random destinations. Winner! Every team should have themselves a Levi.

Top three apps: Steam | Netflix | Discord

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