2025 had a little bit of everything. New ideas, new wins, better ways of working, and plenty of everyday progress across the Total Synergy community. From product features to expanding our industry partnerships, there’s a lot to celebrate.
Total Synergy Wrapped is a look back at what happened and what our customers helped make possible.
A Year of Work in Total Synergy
Total Synergy customers got a lot done this year, and the activity in the tool was impossible to miss.
A huge amount of billing activity moved through Total Synergy, reflecting the scale of work delivered by firms across the community.
The week starts strong and ends with a focused push to wrap things up.
Some Total Synergy customers were fully set up and running in under two weeks, showing how quickly teams can begin working inside the platform.
This big number speaks to a productive year across architecture, engineering, and design teams.
These were the most visited tools in Total Synergy, the parts of the platform teams rely on most to stay on top of their work.
Product Highlights
2025 was a big year for the product. We focused on speed, clarity, and making sure A&E teams could work with less friction and more confidence.
Behind the scenes, our team resolved 144 issues to improve stability and reliability across the platform. Every fix helped ensure that users spend more time working and less time troubleshooting.
A cleaner, faster way for users to move through Total Synergy. The new navigation made everything easier to find and helped teams get where they needed to go with fewer clicks.
Better visibility + clearer decisions= stronger margins. This refresh brought key information forward, making it easier for teams to understand project health.
Custom invoice email templates and workflow improvements helped firms send invoices faster and reduce billing delays.
Better imports and more powerful bulk editing gave firms a smoother onboarding experience and made data clean-up a lot faster.
Stronger integrations eliminated double handling and helped teams keep accounting data aligned and accurate across systems.
Community and Insights
We celebrated another strong run on G2 with more than 100 badges earned across several categories. Total Synergy continued to be recognised for the things that matter most to A&E teams, including:
🏆 Best Estimated ROI
🏆 Best Support
🏆 Most Implementable
The 2025 A&E Industry Benchmark Report became the go-to resource for firms wanting clearer benchmarks on how other practices operate, and it soon became our most downloaded resource of the year. A&E teams used it to see how their firm compares on key metrics like budget overruns, utilisation rates, invoicing trends, and more.
We brought customers, peers, and industry leaders together across seven cities:
- Sydney, AU
- Melbourne, AU
- Brisbane, AU
- Adelaide, AU
- Auckland, NZ
- London, UK
- Milwaukee, US
From industry roundtables to networking lunches, these events gave teams a chance to swap stories, compare experiences, and connect with peers navigating the same challenges.
This year, we continued to invest in the organisations that support and advance the built environment community. Total Synergy proudly supported:
- Australian Institute of Architects
- American Institute of Architects (New in 2025)
- Built Environment Channel (New in 2025)
- Engineers Australia
- Consult Australia
- ACA (New in 2025)
- RIBA
- Architecture Today
Architects and engineers gravitated toward clear, practical advice this year. The top reads were:
- Mastering a Feasibility Study: The Architect’s Checklist
Learn how to master a feasibility study with our architect’s checklist. Turn creative ideas into reality with insights and steps to optimise your process. - Building a Better Proposal: What Sets Winning Bids Apart
From must-have details to what to leave out, learn how top engineering teams craft proposals that stand out and build trust. - How to Calculate Project Profitability: The Formulas That Matter
Key formulas and metrics for architects and engineers to track budgets, maximise efficiency, and boost project profitability.
Our rebrand announcement earlier this year became the most engaged social post of the year. It was exciting to see the community welcome a fresh look for Total Synergy and share their thoughts as we continued evolving.
Looking Ahead to 2026
2025 gave us a lot to build on. The ideas, feedback, and progress from our community continue to shape what comes next for Total Synergy.
Thank you to our customers for the trust and support that made this year possible.
Here’s to more learning, better tools, and great work ahead. Cheers to 2026! 🎉
