Melbourne-based Cera Stribley Architects began six years ago with four staff, and now has a team of 80 — a huge amount of growth in such a short time. Here’s how they did it and kept learning.
Synergy’s October update is all about a better customer experience when getting help — “If that doesn’t excite you, I’d just quickly check that you’ve got a pulse” says senior customer success specialist, Scott Donnelly.
Indesco South Coast was born at almost the exact same time as co-founder Mark Rigoni’s first son. We spoke to Mark about how he managed to juggle his baby engineering firm and his baby son when both are growing so fast.
Is that… account management dressed up as something else? Is it customer service with a fake moustache? Tech support in dark glasses? Sales in a wig?… Or is ‘customer success’ something else? And if it is, what does it mean for you?
Ever looked at your position on the Synergy leaderboard and wondered why you’re not number one? Ever wondered how Ray from drafting manages to stay on top? We asked Scott Donnelly to tell us the secret to winning that ranking.
“People put that money in the bank and consider it to be theirs. But it’s not really. That’s what unearned income, and our August update, is all about.” Paul Hemmings explains how to avoid counting your business chickens.
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