At Total Synergy our software has one clear goal, to make it easier for architects and engineers to manage their practice.
From project planning to invoicing, every feature is designed to cut down admin, provide the clearest project data, and give teams time back in their day to focus on the work that matters most, designing.
That’s why we’re proud of the results in G2’s Fall 2025 Report. The badges we continue to receive are a clear signal that we are delivering on our goal and giving A&E firms the dependable software experience they need.
Our Customers Have Spoken
Season after season, our customers say the same things. Total Synergy drastically reduces admin time, helps manage projects with clean reporting, and provides a view on who’s working on what. It’s the ultimate tool to run your A&E practice.
Because of our customers’ reviews, we continue to be recognized in the same categories:
Best Estimated ROI: According to our 2025 Customer Benchmark Report, 50% of customers saw ROI within the first year of adopting Total Synergy.
Best Support: With a 97% client retention rate and a CSAT score of 90, our support team is the most responsive support team in the A&E industry.
Most Implementable: As one customer, Hannah-Jean Cadan, Director of Operations at AMC Architecture, put it, “Our onboarding consultant had an architectural background, so he understood how we work. He explained every step in a way that made sense. I really enjoyed the implementation process with him. He held our hands throughout the process and was always there to answer our questions.” Read the full customer story here.
Fastest Implementation: Getting started is simple and straightforward. As our VP of Customer Success (Global), Sally McLeland, puts it, “No two firms are the same. That’s why our onboarding process is personalised, built to get each firm moving quickly in a way that works for them, so their time goes where it matters most, into great projects.”
Easiest to Use: We’re always working to ensure our tool feels intuitive for architects and engineers. That’s why we’re releasing an all-new project breakdown page so project setup is faster and updates are even easier.
Easiest to Do Business With: We’re committed to being there when our customers need us. As Aimie Anderson, Accountant & QA at STP Consultants, shared: “The support was just amazing. Even during holidays, they showed up for us.” Read the full customer story here.
Consistency Counts
Winning the same badges every season isn’t about standing still, it’s about listening to our customers and focusing on the things that matter most. You can trust us to deliver the same quality every time. The tools stay simple and intuitive from setup to everyday use, and when questions come up, our team is ready to help.
See Why A&E Firms Choose Total Synergy
If you’re curious why firms are making the switch (or sticking with Total Synergy for decades), get in touch to see the platform in action. Because when your software is easy, everything else gets easier.

