Synergy blog — helping AEC professionals do better business

Help! You don’t need somebody — Synergy’s self-helpful October update

Synergy’s October update is all about a better customer experience when getting help — “If that doesn’t excite you, I’d just quickly check that you’ve got a pulse” says senior customer success specialist, Scott Donnelly.

A look inside The Institution of Structural Engineers’ Small Practitioners Conference

Our intrepid EMEA regional manager, Damiaan van Zanen gives you an insider’s view of The Institute of Structural Engineers’ Small Practitioners Conference in London, with some of the pearls from the presentations.

Indesco South Coast — how Mark Rigoni started his engineering business, and his family, in unison

Indesco South Coast was born at almost the exact same time as co-founder Mark Rigoni’s first son. We spoke to Mark about how he managed to juggle his baby engineering firm and his baby son when both are growing so fast.

Why you need AEC industry-specific software

If you’re not using industry-specific business and project management software, you’re very likely doing your architecture, engineering, or construction design business a huge disservice.

The death of ERP — what does the AEC design industry do now it’s gone?

Your built environment design business runs on digital technology. That’s just how it is now. All this digital used to be managed and automated by a process management software called ERP (Enterprise resource planning). ERP is dead, friends.

Synergy product update — 7 October 2019 — Pre-billing

In the previous release we gave you unearned income to handle the upfront invoice balances in your accounting system. As an alternative, this release provides pre-bill invoicing as a way to handle work-in-progress (WIP) transactions you don’t want to write off. Pre-billing allows you to simply mark those transactions against the pre-billed amount.

Customer success — what the what?

Is that… account management dressed up as something else? Is it customer service with a fake moustache? Tech support in dark glasses? Sales in a wig?… Or is ‘customer success’ something else? And if it is, what does it mean for you?

From customer to consultant: meeting the queen

Customer success consultant, Deidre Ruddick, was a customer once upon a time. Now she tells you how to rewrite the story of your built environment design business, to have it end in the land of prosperity.

#SynergyTips — The timesheet leaderboard

Ever looked at your position on the Synergy leaderboard and wondered why you’re not number one? Ever wondered how Ray from drafting manages to stay on top? We asked Scott Donnelly to tell us the secret to winning that ranking.

Unearned income — not counting your chickens, or your money

“People put that money in the bank and consider it to be theirs. But it's not really. That's what unearned income, and our August update, is all about.” Paul Hemmings explains how to avoid counting your business chickens.

Synergy product update — 31 August 2019 — Unearned income

This month’s product update is a project accounting bonanza with the all-new unearned income feature. This is additional functionality that builds on the project performance feature we released in June. It helps our accounting-oriented friends track their liability — that is, any income invoiced before work has been done.

Synergy product update — 29 July 2019 — Update to project performance

This month's product update brings a few enhancements to Synergy project performance. After releasing the new feature a month ago to wide acclaim, we've taken the immediate feedback on-board and made some enhancements to improve the function. We've also updated the stage details page in the work breakdown.

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