Testimonials

Jam’s Review Pros: Customizability, Functionality and Flexibility Cons: Complexity and Unfriendly User-interface

A solid option for your growing business Overall: Synergy allows us to track our time more effectively and handle client requests with greater speed. Pros: The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does. Cons: The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that’s time we can’t use for something better.

6 years in to our Synergy experince Overall: We are six years in and have not found an alternative that is comparable for our architectural business needs. At times it can very frustrating to use, if for example the functionality or customization is lacking. That said synergy has changed and developed with our business over that time. Pros: Ability to plan and track all our projects in place. Cons: Some of the features are lacking or clunky to use.

Synergy has been good! Overall: Generally positive Pros: That the new version is cloud based and hence less clunky. Easy user interface Cons: Some features are missing, but thats understandable as its fairly new still.

Why Synergy Overall: As a user generally happy with what we do. Pros: Easy to use. Clear interface. It was generally painless experience moving to synergy end of last year. Cons: Project analysis – need looking at and few items need improvement.

Great tool for managing multiple projects and people in a team! Overall: The overall experience is great as it provides great value compared to some pricier products used by us in the past. Pros: The timesheet adding, project information including contacts and ability to share documents directly from one platform is very helpful. Cons: I think some PIM tasks like email filing and searching folders should be incorporated into this package as done by Deltek.

An efficient program for businesses of all sizes Overall: Overall very happy. Pros: Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss. Cons: As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can’t really do without it.

New to Synergy Overall: We like that we can see the WIP and also manage staff time Pros: Project Management and invoicing all in one as well as scheduling Cons: Hard to say as we are still in the learning stages, so can’t criticise anything yet.

Suggested Timesheet Improvements Pros: It is useful to track work and assess workload of the team. Cons: – The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses.

“Real Time” Accurate Project Data Overall: We can schedule and revenue in one system, slowly ridding the business of unnecessary spreadsheets. We can constantly improve and deepen our use of the system AND are supported to do so by our customer support team. Pros: We love that TS Synchs with our Financial System, this saves the business countless hours in double handling, so much more efficient and accurate. We love the UI, it’s so user friendly and also that it’s possible to have multiple screens open at once. Cons: Reporting is fiddly, but then it is in every system that is managing so much data. Takes time to get it right but, will all the fantastic real time support, this is completely achievable.