Synergy support options: knowledge base, help files, and helpdesk.


Get maximum help for minimum time invested on your part.

‘Get help’ at the click of a button. A categorized, easy-to-understand-and-navigate hub of all the information related to Synergy.

All you need to do is click the ‘get help’ button at the bottom of any page inside the app, or in your user profile menu.

You will see ‘relevant articles’ for you to read, based on where you are in the app, and what you have been doing.

You can also use the search bar to type in simple questions, for example, “how can I create a project?” or “how do I delete a credit note?”.

Live chat

If you can’t find the answer to your question, you can move onto live chat straight away. Our customer success team will respond to you as quickly as possible.*

Message us

When chat is offline, you can send a message to our customer success team to review and respond to, in the same place.

Support operation times

Our customer success teams are based in Sydney, Australia, and London, United Kingdom. They operate during the following times:

  • Sydney, Australia: 8:30 am – 5:30pm (AEST)
  • London, United Kingdom: 8:30 am – 5:30 pm (BST)

* Live chat operation times:

  • Sydney, Australia: 10:00 am – 3:00pm (AEST)
  • London, United Kingdom: 10:00 am – 3:00 pm (BST)

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