Availability
Response time
Resolution time
Driven by an unwavering dedication to customer success, our support team go the extra mile to ensure a seamless and rewarding customer experience. With teams in both the AUS/NZ and UK region there is always a person available to answer questions and ensure customers get back to doing what’s important to them and their business, faster than any of our competitors.
Swift and Responsive communicationÂ
Deep product knowledge and expertiseÂ
A tailored approach through building relationships
Proactive issue resolution
Continuous learning and professional development
Customer Satisfaction
Client Retention rate
Community members
Highly skilled and experts in AEC industry.
24 hour support teams located in Sydney and London via live-chat.
Focused on ensuring issues are investigated and resolved on time and to high quality.
Includes a self-service knowledge base and live chat capability.
Support and service methodology adheres to defined operational and quality policies and processes.
Driven by defined service levels for responsiveness and resolution of your query and quality via CSAT (Customer Satisfaction).
On-demand knowledge base self-help.
Highly engaged and responsive community platform
From our Total Synergy Community, to our help centre and ever-evolving chat bot, you are only a couple of clicks away from getting the help you’re looking for. Once logged into Synergy all you need to do is click the Support Widget to access the help centre, the Total Synergy Community or send us a message. You can also click on Help at the bottom of any page in Synergy, or from your profile menu.
Connect with Synergy users and the Total Synergy team to explore, learn, share ideas and in the Total Synergy Community.
Access a wealth of help articles at your fingertips, available 24/7. Find answers, troubleshoot issues, and empower yourself with knowledge.
Log into your Synergy account and send us a message. Click on the Support Widget then Send us a message, or click on Get Help and Send us a message.
Simplify Product Delivery
Reduce Project Risk
Win the Right Projects
Receive 24/7 Support
Produce Budgets & Quotes
Make budgeting and quoting easier, more accurate, and less stressful.
Manage Projects
Track Time
Track time effortlessly, stay on budget, and improve billing accuracy at every project phase.
Allocate Resources
Easily see who’s working on what, their availability, and how to best balance workloads.
Process Invoices
Get invoices out faster, reduce delays, and keep cash flowing with clear project finances.
Track Finances
Make budgeting and quoting easier, more accurate, and less stressful.
Decide with Data
Make smarter decisions with real-time dashboards and reports.
Forecast Revenue
Gain crystal-clear visibility into your future revenue, project profitability, and resource needs.
Apply Document Control
Centralize your project information for seamless collaboration, better control, and fewer headaches.