Customer Support

The Most Responsive Support Team in the A&E Industry

Meet our CS Team

24/7

Availability

< 15 mins

Response time

< 5 hours

Resolution time

Key characteristics of the team

Driven by an unwavering dedication to customer success, our support team go the extra mile to ensure a seamless and rewarding customer experience. With teams in both the AUS/NZ and UK region there is always a person available to answer questions and ensure customers get back to doing what’s important to them and their business, faster than any of our competitors.

Swift and Responsive communication 

Deep product knowledge and expertise 

A tailored approach through building relationships

Proactive issue resolution

Continuous learning and professional development

CSAT 96

Customer Satisfaction

97%

Client Retention rate

2200+

Community members

What makes Total Synergy Customer Support world class:

Highly skilled and experts in AEC industry.

24 hour support teams located in Sydney and London via live-chat.

Focused on ensuring issues are investigated and resolved on time and to high quality.

Includes a self-service knowledge base and live chat capability.

Support and service methodology adheres to defined operational and quality policies and processes.

Driven by defined service levels for responsiveness and resolution of your query and quality via CSAT (Customer Satisfaction).

On-demand knowledge base self-help.

Highly engaged and responsive community platform

Support for Existing Customers

From our Total Synergy Community, to our help centre and ever-evolving chat bot, you are only a couple of clicks away from getting the help you’re looking for. Once logged into Synergy all you need to do is click the Support Widget to access the help centre, the Total Synergy Community or send us a message. You can also click on Help at the bottom of any page in Synergy, or from your profile menu.

Total Synergy Community

Connect with Synergy users and the Total Synergy team to explore, learn, share ideas and in the Total Synergy Community.

Total Synergy Help Centre

Access a wealth of help articles at your fingertips, available 24/7. Find answers, troubleshoot issues, and empower yourself with knowledge.

Start a conversation any time

Log into your Synergy account and send us a message. Click on the Support Widget then Send us a message, or click on Get Help and Send us a message.

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Why Total Synergy?

Simplify Product Delivery

Free Your Team to Focus On What They Do Best: Delivering Great Projects

Reduce Project Risk

Reduce Project Risk with Real-Time Financial Insights.

Win the Right Projects

Win Projects That Drive Profit and Avoid the Ones That Don’t.

Receive 24/7 Support

Expert A&E-Focused Support Whenever You Need It.
Solutions

Produce Budgets & Quotes

Make budgeting and quoting easier, more accurate, and less stressful.

Manage Projects

Stay organized, on time, and on budget with tools that drive project profitability and efficiency.

Track Time

Track time effortlessly, stay on budget, and improve billing accuracy at every project phase.

Allocate Resources

Easily see who’s working on what, their availability, and how to best balance workloads.

Process Invoices

Get invoices out faster, reduce delays, and keep cash flowing with clear project finances.

Track Finances

Make budgeting and quoting easier, more accurate, and less stressful.

Decide with Data

Make smarter decisions with real-time dashboards and reports.

Forecast Revenue

Gain crystal-clear visibility into your future revenue, project profitability, and resource needs.

Apply Document Control

Centralize your project information for seamless collaboration, better control, and fewer headaches.

Use Cases

By Practice

Architecture

Deliver Your Best Designs with Project Management Built for Architects

Engineering

Manage Engineering Projects with Precision and Clarity

By Role

Business Owner

Run a Smarter Practice with Less Stress

Finance Leader

Take Charge of Your Firm’s Financial Future with Confidence

Project Manager

Lead Projects Without the Stress

Operations

Simplify Your Operations for Unmatched Efficiency

Resources

Blog

Customer Stories

Webinars & Events

Guides

Videos

Integrations

Customer Support

About

About Us

Careers

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