Customers rated us on
4.4/5
Average rating 4.4/5
Total users
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Availability
Response time
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Driven by an unwavering dedication to customer success, our support team go the extra mile to ensure a seamless and rewarding customer experience. With teams in both the AUS/NZ and UK region there is always a person available to answer questions and ensure customers get back to doing what’s important to them and their business, faster than any of our competitors.
Swift and Responsive communication
Deep product knowledge and expertise
A tailored approach through building relationships
Proactive issue resolution
Continuous learning and professional development
Customer Satisfaction
Client Retention rate
Community members
We believe that the best way to showcase the effectiveness of our product is by letting our satisfied customers speak for themselves. So, take a look and see how Total Synergy can transform the way you work.
Average rating 4.4/5
Takes time to get it right but, will all the fantastic real time support, this is completely achievable.
I love Anne and Benjamin. They always respond to my online queries promptly.
Mell provided an answer to my question and guidance on how to proceed with an alternative option.
From our Total Synergy Community, to our help centre and ever-evolving chat bot, you are only a couple of clicks away from getting the help you’re looking for. Once logged into Synergy all you need to do is click the Support Widget to access the help centre, the Total Synergy Community or send us a message. You can also click on Help at the bottom of any page in Synergy, or from your profile menu.
Connect with Synergy users and the Total Synergy team to explore, learn, share ideas and in the Total Synergy Community.
Access a wealth of help articles at your fingertips, available 24/7. Find answers, troubleshoot issues, and empower yourself with knowledge.
Log into your Synergy account and send us a message. Click on the Support Widget then Send us a message, or click on Get Help and Send us a message.
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We can constantly improve and deepen our use of the system AND are supported to do so by the Customer Support team.