- express
Jennifer
David
Ramone
Morgane
Our Onboarding Consultants help you optimise your use of Synergy by analysing your business and tailoring the product to fit your needs and specific internal processes, workflows, and terminology. They will show you how to access relevant data on demand with industry best-practice insights in creating reports and templates. They are also ready to train your staff and equip your team with the skills to navigate Synergy.
Having a good project team is crucial for successful onboarding. At Synergy, we recommend that you have at least two people attend all sessions, to improve the clarity of information delivery. Within this internal project team, we suggest to include:
We recognise that these roles may often be shared or that one person may hold several of these roles.
We recommend you read the following articles before you start your onboarding, as they will help you understand the context and terminology of the Synergy platform.
We recommend completing your onboarding within 30 days for best results. This allows adequate time to complete to-do tasks after each session while maintaining momentum.
Your Consultant will help you onboard in a series of sessions delivered via Microsoft Teams. In these Sessions, you will learn how to use the platform, how to adjust the settings, and how to upload your existing data.
You will have some tasks to do before each Session based on what you have learnt, including sorting and uploading your existing organisation data. Please allow enough time between each Session to finish the “To-Dos” so your consultant can check the data before its entered into your real organisation.
The time needed to enter your data will depend largely on the complexity and amount of data plus the number of internal resources allocated to this process.
The onboarding plan is divided into 5 sessions which cover what you will be learning and your tasks between sessions.
We have made the following checklist to help you assess your readiness for Go-Live.
This is an introductory Session between your Internal Project Team and our Implementation Team. In this Session, we will collect all essential information to customise our consulting services for your organisation.
To-do after this Session:
In this Session, we will set up your Financial Controls and show you how to configure and enter your Staff and Contacts.
To-do after this Session:
In this Session, we will show you how to import projects, enter project details, customise project settings, set up cost centres and disciplines, and show you how to import your Project Financials.
To-do after this Session:
Prepare to bring in all project header records.
Enter your Projects using the Synergy Projects Upload Sheet.
Prepare to bring in Project Financials and Project Contacts.
Enter your Project Financials using the Synergy Project Financials Upload Sheet.
In this Session, we will introduce you to Planning Mode, the Work Breakdown, Stage and Task Creation, Budgets, and Fee Proposals. If you are on the Enterprise Plan, we will also introduce the Schedule feature and talk about Stage Dependencies, Milestones, and To-Dos.
We will also introduce Delivery Mode, discuss entry of costs into Synergy and show you how to build timesheets and project templates.
To-do after this Session:
In this Session, we will review your Project Templates and any remaining upload spreadsheets. We will introduce Reporting and Invoicing and connect to any storage or accounting add-ons such as SynergyPIM, Xero, or MYOB. We will also demonstrate creation and editing of document templates.
To-do after this Session:
Lauren
Monika
Naomi
Paloma
Depending on your plan, you may have a dedicated Customer Success Manager who will work with you closely during your onboarding and beyond, to make sure you get the best out of Synergy. Their role is to help ensure a smooth transition of Synergy into your business, optimise your usage of the platform, and be your contact point for any questions, requests or concerns you may have. There will be periodic Success Reviews to ensure that Synergy meets your needs and expectations.
Visit our interactive forum to share and track ideas, and provide feedback to help us enhance Total Synergy.
Anne
Amber
We are here to provide you with a support experience that gives you the most help with the least effort on your side. You can access our Knowledge Base and our AI driven chat bot Blue from anywhere in Synergy with just a few clicks. They can help you with any questions or issues you may have.
To use any of our Support resources, just log into Synergy and click the Support Widget at the bottom of any page in Synergy, or from your profile menu.
Simplify Product Delivery
Reduce Project Risk
Win the Right Projects
Receive 24/7 Support
Produce Budgets & Quotes
Make budgeting and quoting easier, more accurate, and less stressful.
Manage Projects
Track Time
Track time effortlessly, stay on budget, and improve billing accuracy at every project phase.
Allocate Resources
Easily see who’s working on what, their availability, and how to best balance workloads.
Process Invoices
Get invoices out faster, reduce delays, and keep cash flowing with clear project finances.
Track Finances
Make budgeting and quoting easier, more accurate, and less stressful.
Decide with Data
Make smarter decisions with real-time dashboards and reports.
Forecast Revenue
Gain crystal-clear visibility into your future revenue, project profitability, and resource needs.
Apply Document Control
Centralize your project information for seamless collaboration, better control, and fewer headaches.