Synergy blog — helping AEC professionals do better business

Synergy product update — 18 November 2019 — Task management

This month’s product update is all about task management. You can now add tasks in the project schedule. We've also made enhancements to project templates to help you get out more accurate proposals, more frequently.

Cera Stribley Architects — how moving to the cloud gives the firm more time to learn

Melbourne-based Cera Stribley Architects began six years ago with four staff, and now has a team of 80 — a huge amount of growth in such a short time. Here’s how they did it and kept learning.

APIs — what they are and why you and your business care

One opportunity that’s come with moving to the cloud is that it's much easier now to integrate one software with another via APIs. So what are they and why do you need to know?

Help! You don’t need somebody — Synergy’s self-helpful October update

Synergy’s October update is all about a better customer experience when getting help — “If that doesn’t excite you, I’d just quickly check that you’ve got a pulse” says senior customer success specialist, Scott Donnelly.

A look inside The Institution of Structural Engineers’ Small Practitioners Conference

Our intrepid EMEA regional manager, Damiaan van Zanen gives you an insider’s view of The Institute of Structural Engineers’ Small Practitioners Conference in London, with some of the pearls from the presentations.

Indesco South Coast — how Mark Rigoni started his engineering business, and his family, in unison

Indesco South Coast was born at almost the exact same time as co-founder Mark Rigoni’s first son. We spoke to Mark about how he managed to juggle his baby engineering firm and his baby son when both are growing so fast.

Why you need AEC industry-specific software

If you’re not using industry-specific business and project management software, you’re very likely doing your architecture, engineering, or construction design business a huge disservice.

The death of ERP — what does the AEC design industry do now it’s gone?

Your built environment design business runs on digital technology. That’s just how it is now. All this digital used to be managed and automated by a process management software called ERP (Enterprise resource planning). ERP is dead, friends.

Synergy product update — 7 October 2019 — Pre-billing

In the previous release we gave you unearned income to handle the upfront invoice balances in your accounting system. As an alternative, this release provides pre-bill invoicing as a way to handle work-in-progress (WIP) transactions you don’t want to write off. Pre-billing allows you to simply mark those transactions against the pre-billed amount.

Customer success — what the what?

Is that… account management dressed up as something else? Is it customer service with a fake moustache? Tech support in dark glasses? Sales in a wig?… Or is ‘customer success’ something else? And if it is, what does it mean for you?

From customer to consultant: meeting the queen

Customer success consultant, Deidre Ruddick, was a customer once upon a time. Now she tells you how to rewrite the story of your built environment design business, to have it end in the land of prosperity.

#SynergyTips — The timesheet leaderboard

Ever looked at your position on the Synergy leaderboard and wondered why you’re not number one? Ever wondered how Ray from drafting manages to stay on top? We asked Scott Donnelly to tell us the secret to winning that ranking.

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