Is that… account management dressed up as something else? Is it customer service with a fake moustache? Tech support in dark glasses? Sales in a wig?… Or is ‘customer success’ something else? And if it is, what does it mean for you?
Customer success consultant, Deidre Ruddick, was a customer once upon a time. Now she tells you how to rewrite the story of your built environment design business, to have it end in the land of prosperity.
Ever looked at your position on the Synergy leaderboard and wondered why you’re not number one? Ever wondered how Ray from drafting manages to stay on top? We asked Scott Donnelly to tell us the secret to winning that ranking.
“People put that money in the bank and consider it to be theirs. But it’s not really. That’s what unearned income, and our August update, is all about.” Paul Hemmings explains how to avoid counting your business chickens.
This month’s product update is a project accounting bonanza with the all-new unearned income feature. This is additional functionality that builds on the project performance feature we released in June. It helps our accounting-oriented friends track their liability — that is, any income invoiced before work has been done.
This month’s product update brings a few enhancements to Synergy project performance. After releasing the new feature a month ago to wide acclaim, we’ve taken the immediate feedback on-board and made some enhancements to improve the function. We’ve also updated the stage details page in the work breakdown.
Ready for exclusive updates and exciting content? 🎉 Don’t miss out! Fill in the form below and join our newsletter community! 📧📝 Stay informed and inspired!
