The one thing that is more important to your AEC business than price or productPost by Rosie Chehade - November 20th, 2019
“Your business needs to take full advantage of its resources to provide customers with the best possible CX” — our in-house rocket, Rosie Chehade, explains why customer experience will dictate the success of your built environment design business.
The milestones on the road to task management — Synergy’s November updatePost by Paul Hemmings - November 18th, 2019
This release gives you more granularity and detail in the way you're managing your projects, and that means greater control. We’ve also added all of that into the project templates, and that means saving time.
Improve your business writing in one stepPost by Katie Yates - November 14th, 2019
Good business writing shows more than just your grasp of grammar. It shows how clearly you think and how well you understand a subject. Katie Yates shows you how to improve your writing in one step.
The Business of Architecture and its NichePost by Synergy - November 7th, 2019
Architectural Review (AR) has been the independent voice of architecture in Australia for 30 years. Three years ago, the publisher of AR, Niche Media, took it and made a very deliberate, very perceptible shift. The move was away from built environment design projects, and toward the business of the built environment design industry.
Cera Stribley Architects — how moving to the cloud gives the firm more time to learnPost by Synergy - November 1st, 2019
Melbourne-based Cera Stribley Architects began five years ago with four staff, and now has a team of 39 — a huge amount of growth in such a short time. Here’s how they did it and kept learning.
APIs — what they are and why you and your business carePost by Synergy - October 30th, 2019
One opportunity that’s come with moving to the cloud is that it's much easier now to integrate one software with another via APIs. So what are they and why do you need to know?
Help! You don’t need somebody — Synergy’s self-helpful October updatePost by Scott Donnelly - October 27th, 2019
Synergy’s October update is all about a better customer experience when getting help — “If that doesn’t excite you, I’d just quickly check that you’ve got a pulse” says senior customer success specialist, Scott Donnelly.
A look inside The Institution of Structural Engineers’ Small Practitioners ConferencePost by Damiaan van Zanen - October 23rd, 2019
Our intrepid EMEA regional manager, Damiaan van Zanen gives you an insider’s view of The Institute of Structural Engineers’ Small Practitioners Conference in London, with some of the pearls from the presentations.
Indesco South Coast — how Mark Rigoni started his engineering business, and his family, in unisonPost by Synergy - October 22nd, 2019
Indesco South Coast was born at almost the exact same time as co-founder Mark Rigoni’s first son. We spoke to Mark about how he managed to juggle his baby engineering firm and his baby son when both are growing so fast.
Why you need AEC industry-specific softwarePost by Synergy - October 20th, 2019
If you’re not using industry-specific business and project management software, you’re very likely doing your architecture, engineering, or construction design business a huge disservice.
The death of ERP — what does the AEC design industry do now it’s gone?Post by Paul Hemmings - October 15th, 2019
Your built environment design business runs on digital technology. That’s just how it is now. All this digital used to be managed and automated by a process management software called ERP (Enterprise resource planning). ERP is dead, friends.
Customer success — what the what?Post by Synergy - October 3rd, 2019
Is that… account management dressed up as something else? Is it customer service with a fake moustache? Tech support in dark glasses? Sales in a wig?… Or is ‘customer success’ something else? And if it is, what does it mean for you?
From customer to consultant: meeting the queenPost by Synergy - October 1st, 2019
Customer success consultant, Deidre Ruddick, was a customer once upon a time. Now she tells you how to rewrite the story of your built environment design business, to have it end in the land of prosperity.
Best practice — Change management for cloud software adoptionPost by Claudia Piscitelli - September 24th, 2019
Technology is changing every day, with increasing speed. Even if you don’t change business software, the software itself changes. Guest contributor Claudia Piscitelli begins her series with a look at the first phase of change management for technology adoption — planning and scope.
Synergy project performance aligns the stars for project managers and CFOs — Digital Construction Week 2019Post by Synergy - September 23rd, 2019
Total Synergy returns to London's Digital Construction Week in October to showcase its all-new project performance features.
#SynergyTips — The timesheet leaderboardPost by Scott Donnelly - September 19th, 2019
Ever looked at your position on the Synergy leaderboard and wondered why you’re not number one? Ever wondered how Ray from drafting manages to stay on top? We asked Scott Donnelly to tell us the secret to winning that ranking.
Unearned income — not counting your chickens, or your moneyPost by Paul Hemmings - September 2nd, 2019
“People put that money in the bank and consider it to be theirs. But it's not really. That's what unearned income, and our August update, is all about.” Paul Hemmings explains how to avoid counting your business chickens.
The importance of upskilling with your software’s updatesPost by Synergy - August 8th, 2019
“Damn I wish I’d known that earlier” — Total Synergy’s master of design, Ross King, explains why conference attendance and continued software training are so vital.
On-boarding — always learning from our new hiresPost by Katie Yates - August 8th, 2019
How do you grow to 30 staff from 10 countries, with 11 new team members this year alone? Katie Yates tells you how we manage, maintain, and continually improve our high on-boarding standards.
What ‘collaboration’ means to 12d SynergyPost by Synergy - August 1st, 2019
The word ‘collaboration’ gets thrown around so much it’s almost nauseating. Find out what it actually means to 12d Synergy, and how they’re enabling it to free their AEC customers from the shackles of the office desk.