Frequently asked questions
Just sign up for your free 30 day trial and give it a whirl. It really is that easy. The fact you’re using the internet right now means you can start using Synergy. That’s the beauty of pure cloud software — it’s available on any device through all major browsers. All you need is your device of choice, an internet connection and off you go. No credit card or hoop-jumping required for your free trial.
After your 30 day free trial ends, you’ll automatically be locked out of Synergy. We’ll give you a little nudge before your free trial ends to see if you would like to keep using Synergy with a paid monthly subscription.
If you want to keep using Synergy, simply login before the last day of your free trial and enter your credit card details on your subscription page (see Organization > Subscription). You’ll pay a monthly subscription fee for every user and get continued access to everything on your selected plan. Your subscription is renewed automatically each month.
If you don’t want to keep using Synergy, simply download any data you want to keep before the last day of your trial — we have a simple export function you can use. Breaking up is never easy (we don’t take it personally), but we retain all data for 90 days in case you change your mind.
Synergy is free to use for the first 30 days. Once this free trial period ends, the subscription fee varies depending on the plan you choose — Professional, Business or Enterprise.
Check out our pricing page for the latest pricing information. You can change plans or cancel at any time — no lock in contracts or sneaky fine print about monthly pricing paid 12 months up front.
You can change plans within Synergy at any time, even during your trial. We don’t like locking people into anything — plans, contracts, software or storerooms. Just login to Synergy and go to your subscription page (see Organization > Subscription) and hit the change button. There’s also a shortcut on your Synergy dashboard for easy access.
No. All users added to your organization must be on the same plan – Professional, Business or Enterprise.
No. Subscriptions are for individual users and can’t be shared between people. Once you have a subscription you can add other Synergy users to your organization, accept invitations to join other organizations and/or share information with other Synergy users.
Yes. Pure cloud software, like Synergy, gives you the freedom to choose the device your heart desires. It works on any internet browsing device —smartphone, tablet, laptop, desktop, PC, Mac, iOS, Android and Windows. Don’t you just love modern technology?
Synergy is available anywhere you can freely access the internet. Our HQ is Sydney, Australia. People across the globe can use Synergy — all you need is an internet connection and an internet enabled device like a smartphone, tablet or laptop/desktop.
Yes, brand spanking new. We have built Synergy from the ground up on a pure cloud platform (Microsoft Azure) to provide a better, more modern alternative to traditional on-premises software.
In saying that, we’re not new to the software development game. We’re a Microsoft Gold Application Partner and have developed and supported on-premises AEC practice management software in Australia and New Zealand since 1999. In fact, we are currently the market leader in this region. Check out our full story in the About section of this website.
Pure cloud software — sometimes called Software-as-a-Service or SaaS — is a way of delivering applications, like Synergy, over the Internet as a subscription service. Pure cloud software is multi-tenanted, truly collaborative and built directly on a secure, cloud platform (like Microsoft Azure). This means there is only ever a single version of the software that is regularly updated by the provider for all users — nothing extra to do or pay.
Fake cloud is where software designed for on-premises use is hosted on a remote server and accessed through a browser front end. This is not pure cloud software. It requires maintenance to upgrade it, licenses for new users, it’s single tenancy (meaning a single set of data and no way to truly collaborate) and it is not scalable. If anyone asks you which version you’re on, you know it’s not pure cloud.
Synergy’s cloud security is significantly stronger than any measures the average business would take to protect its own data. That’s because we develop Synergy on Microsoft Azure — a global cloud service platform with impeccable security and uptime credentials. When it comes to security, you really want the biggest and the best looking after you!
Microsoft Azure has the skills, experience and scale to make sure we can safely store, process and backup your data in one of the world’s securest online environments. Microsoft Azure is fully compliant with all the required security standards and protocols worldwide, its data centers feature military grade physical and cyber security, and all data is backed up in more than one geographic location. You will always own your own data.
If you can’t find the answer on the website, the best way to get help is within Synergy itself. Once you login to Synergy you will have access to the Synergy knowledge base, helpdesk and help files. It’s important to note that our support teams are currently based in Sydney, Australia and London, UK. So the hours the helpdesk is staffed are 08:30 to 17:30 Australian Eastern Standard time (adjust one hour forward for Australian Eastern Daylight time during our summer), and 08:30 to 17:30 GMT (adjust for British Summer Time).